Lifeline/Low-Income Consumers

It’s No Time to Disarm in the War Against the Digital Divide

The pandemic spurred policymakers and community leaders around the country to create programs to connect those without home broadband service or computers. These programs have had an impact. New government data show sharp increases in broadband and computer adoption in the 2019-to-2021 time frame. Initiatives such as the Affordable Connectivity Program (ACP) have helped address “subscription vulnerability” for low-income households. With progress evident, it is time to extend and build on the ACP and local affordability programs.

The Future of Universal Service is Still in the Future

When it comes to broadband, the Infrastructure Investment and Jobs Act is about more than money. For example, Congress also directed the Federal Communications Commission to consider the impact of the law's $65 billion broadband investment on the FCC's existing broadband support programs under the umbrella of the Universal Service Fund (known to wonks as the USF).

It is Time to Reimagine Lifeline

Low-income households are spending too much on connectivity. Prior to the pandemic, the Federal Communications Commission’s Lifeline program supported mainly wireless communication services for low-income households; its $9.25/month subsidy resulting in service plans that restricted voice and data usage. To address Americans’ online connectivity needs during the pandemic, Congress directed the FCC to launch the Emergency Broadband Benefit (EBB) program—a historic expansion of financial support for universal service.

What's Next for the Affordable Connectivity Program?

As Congress found in the Infrastructure Investment and Jobs Act, access to affordable, reliable, high-speed broadband is essential to full participation in modern life in the United States. The aim of the Affordable Connectivity Program is to ensure broadband is affordable for any household no matter its income. Although the Federal Communications Commission has met an incredibly tight timeline to adopt rules and launch the new Affordable Connectivity Program, there is still a great deal of work to be done. Here's a quick look at what remains on the FCC's agenda.

Introducing the Affordable Connectivity Program

Congress created the Affordable Connectivity Program through the Infrastructure Investment and Jobs Act, building on the Emergency Broadband Benefit Program created earlier in 2021. For the EBB Program, Congress provided the Federal Communications Commission with $3.2 billion to make monthly broadband service bills more affordable for low-income households. The Infrastructure Investment and Jobs Act adds an additional $14.2 billion for the Affordable Connectivity Program, while leaving in place the EBB Program's basic framework.

Your Chance to Weigh in on the Future of the Universal Service Fund

In November 2021, President Joe Biden signed into law the largest U.S. investment ever in broadband access, affordability, and adoption. With $65 billion flowing to broadband, Congress also asked the Federal Communications Commission to determine what impact the Infrastructure Investment and Jobs Act will have in achieving universal service goals for broadband. This week, the FCC launched a proceeding seeking public comment on how to best make sure everyone in the U.S. can use broadband.

An Evolving Level of Service

How will the Infrastructure Investment and Jobs Act impact universal service policy and, specifically, the Lifeline program? The new law sets up a transition from the Emergency Broadband Benefit, a program that is only six months old, to the new, more permanent Affordable Connectivity Program.

Lifeline Needs A Lifeline

In less than three months, nearly 800,000 low-income people who receive telephone subsidies through the Universal Service Fund's Lifeline program will be negatively impacted by changes scheduled to go into effect at the Federal Communications Commission on December 1, 2021. The FCC needs to change course and help more Americans keep connected to communications services that are essential to navigate the ongoing public health and economic crisis. Most importantly, the FCC should act swiftly and hit the pause button on the 2016 plan to zero-out support for voice-only services.

How Do We Pay For Universal Service?

As the Infrastructure Investment and Jobs Act awaits a vote in the House of Representatives later this month, a debate over the future of the Federal Communications Commission's Universal Service Fund (USF) is already starting. Provisions in the infrastructure bill call for the FCC to quickly complete an evaluation of how the legislation will impact how the FCC's achieves the goal of deploying broadband to all Americans. Congress wants to know how the FCC can be more effective in achieving this goal. One brewing USF issue is how we pay for it.

USForward: FCC Must Reform USF Contributions Now - An Analysis of the Options

The Federal Communications Commission’s (FCC) Universal Service Fund (USF or Fund) has been one of the nation’s most important tools for connecting our nation, including rural communities, low-income families, schools, libraries, and rural health care facilities. However, the funding mechanism that supports the Fund is under significant duress. The “contribution base” – the revenues used to calculate USF contributions – has declined 63% in the last two decades, from $79.9 billion in 2001 to $29.6 billion in 2021.

The Emergency Broadband Benefit has thus far enrolled just 1 in 12 eligible households, but places with low broadband adoption rates show better results

Two weeks ago, the Federal Communications Commission released data on how many households have signed up for the Emergency Broadband Benefit (EBB), a program created by Congress in response to the COVID-19 pandemic. The program offers eligible households a discount of up to $50 per month on broadband service.

Lifeline Program 2020 Program Evaluation

The key findings of this report reflect the need to establish a clearer connection between Federal Communications Commission policy and how Universal Service Administrative Company operationalizes this policy through an FCC-directed Lifeline program strategic plan. Currently no such document exists. This prescriptive document will significantly contribute to the resolution of many of the findings. Broadly, findings, observations, and recommendations span two main categories:

Benton Welcomes National Broadband Adoption Expert John Horrigan

Benton Institute for Broadband & Society Executive Director Adrianne B. Furniss named John Horrigan the new Benton Senior Fellow. Horrigan has been a regular contributor to Benton’s Digital beat blog in recent years. He is a national expert on technology adoption, digital inclusion, and evaluating the outcomes and impacts of programs designed to promote communications technology adoption and use. He served at the Federal Communications Commission as a member of the leadership team for the development of the National Broadband Plan.

Digital Inclusion Week Indeed

In the coming days, we will see major progress on a $10+ billion federal investment in digital inclusion. This moment is unprecedented. We've never seen such a large commitment to making broadband service affordable for all. And, as Congress starts to focus on long-term solutions for universal broadband, we're seeing the potential for more digital inclusion investment in the coming months.

Here's how you can apply to the FCC for the $50 discount on your broadband bill

You may be eligible for a $50 monthly coronavirus pandemic discount on your home broadband bill starting May 12.

Focusing on Affordability

With a proposal to spend $100 billion to ensure that all Americans have affordable and reliable internet service, the Biden Administration has made closing the digital divide a huge priority. Much remains to be done to fill in the specifics of what this means, but two types of policy tools come to mind when thinking about how to address the digital divide. Top of mind is promoting competition. Fostering competition means investing in new infrastructure, thereby giving consumers more choice for very high-speed service.

What Will the FCC Do Next with Lifeline?

What constitutes a lifeline in 2021? Is it a phone? A smartphone? A fixed-location broadband connection? Or some combination of all these services?

Emergency Broadband Benefit Program: From Here to Launch in 60 Days

On March 4, we got a tad bit more information about the timeline of the Emergency Broadband Benefit Program—at least for the companies that are interested in providing the discounted broadband services. Broadband internet access service providers that have previously participated in federal assistance programs (these companies are known in wonkspeak as eligible telecommunications carriers or ETCs), can begin to let USAC know if they will participate in the Emergency Broadband Benefit Progr

Broadband for America Now

In October 2019, the Benton Institute for Broadband & Society issued Broadband for America’s Future: A Vision for the 2020s. The agenda was comprehensive, constructed upon achievements in communities and insights from experts across the nation. The report outlined the key building blocks of broadband policy—deployment, competition, community anchor institutions, and digital equity (including affordability and adoption).

Verizon to Buy TracFone in Deal Valued at Up to $7 Billion

Verizon agreed to buy TracFone, a provider of wireless prepaid services, in a deal worth up to $7 billion in cash and stock, further consolidating the US cellular market. TracFone, a unit of Mexico’s América Móvil SAB, has about 21 million prepaid customers in the US under its namesake brand as well as StraightTalk and Net10. The company doesn’t run its own physical network in the US and instead rides on other cellphone carriers’ systems for a fee and then resells service under its own brands.

The FCC Wants to Hear More About Net Neutrality

In early October 2019, the United States Court of Appeals for the District of Columbia Circuit issued its ruling in Mozilla Corporation vs Federal Communications Commission, the case that challenged the Federal Communications Commission's repeal of network neutrality rules (the Restoring Internet F

A First for Digital Equity and Broadband Adoption

The House Commerce Committee's Subcommittee on Communications and Technology held a hearing entitled Empowering and Connecting Communities Through Digital Equity and Internet Adoption.

Building Blocks for a National Broadband Agenda

In the next decade, everyone in America should be able to use High-Performance Broadband.

Broadband for America’s Future: A Vision for the 2020s

The purpose of Broadband for America’s Future: A Vision for the 2020s is to collect, combine, and contribute to a national broadband agenda for the next decade, enlisting the voices of broadband leaders in an ongoing discussion on how public policy can close the digital divide and extend digital opportunity everywhere. Leaders at all levels of government should ensure that everyone is able to use High-Performance Broadband in the next decade by embracing the following building blocks of policy: