2026 NaLA Lifeline Subscriber Survey Results Reveal Lifeline as Essential Infrastructure

For low-income Americans, the Lifeline program is not merely a discount—it is essential access infrastructure. With 91% of subscribers preferring mobile wireless service with hotspot capability over fixed broadband, it is clear that mobility is a functional requirement, not a preference, for this population. The current benefit level supports incremental use but falls short of providing the sustained connectivity needed for full, consistent access to telehealth, remote work, and coursework. Sixty-nine percent (69%) of subscribers report limiting their data use every month to avoid exhausting their allotment. Affordability remains the primary barrier to sustainable internet access.

• 96% of subscribers report that they cannot afford any monthly service fee.
• 85% of subscribers would lose service entirely without the Lifeline benefit, as they cannot pay the full, undiscounted price.
• For those without home internet, the monthly bill is the most frequently cited barrier—outranking both availability and awareness.

Lifeline provides the connectivity necessary to improve life outcomes and access vital services:

• Healthcare Access: 66% of subscribers use their service for telehealth appointments (phone/video) and to order medication.
• Staying Connected: 81% rely on the service to maintain connections with family and friends.
• Employment: 37% utilize the service for work-related activities, including working from home, applying for jobs, and managing shifts.
• Education: 30% leverage the connection for educational purposes, such as online classes, training, and schoolwork for children.