Lifeline/Low-Income Consumers

NTCA Tells FCC Low-Income Consumers Need Affordable Voice Service

In meetings with Federal Communications Commission staff, NTCA–The Rural Broadband Association reiterated its support for ensuring that lowincome consumers have affordable access to the voice service they need and therefore urged the Commission to retain the Lifeline subsidy for stand-alone voice service. Voice service remains critical for many low-income and older individuals who rely on such service as an affordable method of contacting health care providers, government agencies, and public safety. NTCA further stressed the urgent need for FCC action on the National Association of State U

FCC Designates 5 Carriers as Eligible for Universal Service Support

The Federal Communications Commission designated five carriers across six states as eligible telecommunications carriers (ETCs) in eligible high-cost areas within the specified states. Designation in these areas is conditioned upon, limited to, and effective upon petitioners’ authorization to receive support under the Rural Digital Opportunity Fund (RDOF) program. Any such ETC designation covering RDOF supported areas, however, should not be interpreted as an entitlement to support or an indication that the Bureau will ultimately authorize the petitioner for support.

National Lifeline Association Discusses Lifeline and Emergency Broadband Benefit Programs with Rosenworcel's Staff

On October 4, 2021, the National Lifeline Association (NaLA) met with the Office of Acting Federal Communications Commission Chairwoman Rosenworcel to discuss the Lifeline Program and the Emergency Broadband Benefit (EBB) Program. The discussion focused on the Lifeline minimum service standards (MSS), getting the Lifeline program ready for the end of the EBB and certain Lifeline and EBB process improvements that should be made by the Universal Service Administrative Company (USAC).

Lawmakers Introduce the Preventing Disruptions to Universal Services Funds Act

Reps Jahana Hayes (D-CT), and Marc Veasey (D-TX) introduced the Preventing Disruptions to Universal Services Funds Act (H.R.5400) to extend access to federal funds for telecommunications programs for three years, eliminating the need for a yearly fund recertification. The bill was created to ensure internet access for millions across the country is not disrupted by federal funding costs allowing for continuous access to available resources.

Do We Still Need the Universal Service Fund?

There is currently a policy debate circulating asking who should pay to fund the Federal Communications Commission’s Universal Service Fund. For decades the USF has collected fees from telephone carriers providing landline and cellular phones – and these fees have been passed on to consumers. As landline telephone usage has continued to fall, the fees charged to customers have increased. To fix this, there have been calls to spread fees more widely.

Free broadband service is available to many Californians. Here’s how to apply

The COVID-19 pandemic highlighted just how important it is to have a broadband internet connection at home — for remote school or work, virtual doctor’s exams and meetings and many other pursuits. But broadband can be costly, so the federal government offered new subsidies to help low-income households afford a high-speed line and a device with which to use it. Dozens of internet service providers all across California have signed up for the Emergency Broadband Benefit (EBB) program, which covers up to $50 of the monthly cost of an internet connection (or up to $75 on Tribal lands).

More Than 6 Million Households Enroll in Emergency Broadband Benefit Program

Federal Communications Commission Acting Chairwoman Jessica Rosenworcel announced the FCC has enrolled over six million low-income households into the Emergency Broadband Benefit program, the US’s largest broadband affordability program.  Since mid-May 2021 millions of families who previously could not get online or struggled to pay for this modern-day necessity are now connected.  The temporary subsidy program initiated by Congress provides discounts of $50 (and up to $75 on Tribal lands) to qualifying households on their monthly internet bill, and some Emergency Broadband Benefit provider

FCC Extends Prior COVID Lifeline Program Waivers to Dec. 31, 2021

In response to the impact of the ongoing COVID-19 pandemic in the United States, the Federal Communications Commission's Wireline Competition Bureau has waived certain Lifeline program rules in eight previous orders to provide necessary relief for low-income households. The effects of the COVID-19 pandemic continue to be felt by many Americans. The importance of access to affordable communications services for low-income consumers has been underscored by the pandemic and its long-lasting impact.

FCC Designates September 20-24 Lifeline Awareness Week

The Federal Communications Commission is partnering with the National Association of Regulatory Utility Commissioners (NARUC) and the National Association of State Utility Consumer Advocates (NASUCA) to acknowledge Lifeline Awareness Week, September 20-24, 2021. Lifeline is an FCC program designed to help make communications services more affordable for low-income consumers.

Disconnected and Disregarded: Measuring Latinx Emergency Broadband Benefit Enrollment

The National Hispanic Media Coalition (NHMC)'s policy team came together to attempt to uncover the real impact of the Emergency Broadband Benefit (EBB) program for eligible Latinx households. The NHMC conducted their analysis using 11 states chosen based on their significant Latinx populations: Arizona, California, Florida, Illinois, Maryland, Nevada, New Jersey, New Mexico, New York, Pennsylvania, Texas. The NHMC published their findings along with recommendations for federal agencies to boost Latinx enrollment in broadband subsidy programs. Major findings include:

Five Million Households Enrolled in Broadband Discount Program

Over five million households have enrolled in the Emergency Broadband Benefit Program since its launch in mid-May. The Federal Communications Commission released more granular enrollment data to inform its evolving awareness efforts, increase transparency in the program, and empower its outreach partners to better target awareness and enrollment efforts.

TracFone concerns still run high for consumer groups

Consumer groups are still very much concerned about what happens if TracFone gets acquired by Verizon even though Verizon promises to serve the public interest.

Verizon and Public Interest Groups Agree on TracFone Deal Conditions

Public-interest groups have agreed to drop their challenge to Verizon's proposed $6.9 billion purchase of TracFone Wireless after the company agreed with their conditions. Public Knowledge, Access Humboldt, the Benton Institute for Broadband & Society, the California Center for Rural Policy, and Communications Workers of America submitted a letter to the Federal Communications Commission August 11 withdrawing their objections to the deal, contingent on the Federal Communications C

Acting Chairwoman Rosenworcel's Response to Lawmakers Regarding the GAO Lifeline Report

In the United States, we need to connect 100 percent of our households to broadband. The Lifeline program remains a valuable tool for helping achieve this goal, by making internet access more affordable.

FCC Announces Updated Lifeline Minimum Service Standards and Indexed Budget Amount

The Federal Communications Commission's Wireline Competition Bureau announces updated minimum service standards for Lifeline-supported services as required by the 2016 Lifeline Order. Absent action, beginning December 1, 2021, the Lifeline minimum service standard for mobile broadband data capacity will increase to 18 GB per month pursuant to the calculations set out in the FCC’s rules and the 2016 Lifeline Order. The Lifeline minimum service standard for mobile voice service will remain unchanged, at 1000 minutes per month.

FCC Announces County Conditional Forbearance from Lifeline

The Federal Communications Commission's Wireline Competition Bureau announces the counties in which conditional forbearance from the obligation to offer Lifeline-supported voice service applies, pursuant to the Commission’s 2016 Lifeline Order. This forbearance applies only to the Lifeline voice obligation of eligible telecommunications carriers (ETCs) that are designated for purposes of receiving both high-cost and Lifeline support, and not to Lifeline-only ETCs. The Bureau identifies the counties in which certain competitive conditions are met. In particular, the FCC grants forbearance fr

Democratic Senators Push FCC to Scrutinize Verizon’s Tracfone Acquisition & Secure Commitments to Prioritize Consumers

Senators Edward Markey (D-MA), Richard Blumenthal (D-CT), Sheldon Whitehouse (D-RI), Dianne Feinstein (D-CA), and Ron Wyden (D-OR) pressed the Federal Communications Commission to probe Verizon’s proposed acquisition of TracFone and secure specific commitments from the company to ensure that this acquisition will not harm consumers. In the $6.9 billion transaction, Verizon would acquire one of the largest operators of the Lifeline program which provides free or discounted internet and affordable prepaid mobile phone services to low-income Americans.

2016 Called. It Wants to Know How Lifeline is Doing

In 2016, the Federal Communications Commission adopted a comprehensive reform and modernization of its Lifeline program. For the first time, the FCC included broadband as a supported service in the program, allowing support for stand-alone mobile (think cell phone) or fixed broadband Internet access service (think home broadband service delivered over a wire), as well as bundles including fixed or mobile voice and broadband. But the 2016 decision also set out to zero-out support for voice-only services.

FCC Releases Report on the State of the Lifeline Marketplace

In this report, the Federal Communications Commission's Wireline Competition Bureau provides a summary of the state of the Lifeline marketplace as directed by the 2016 Lifeline Order.

Verizon argues for TracFone purchase to Acting FCC Chairwoman Rosenworcel

The Federal Communications Commission is still reviewing Verizon’s proposed purchase of TracFone Wireless from América Móvil. Verizon CEO of the Consumer Group, Ronan Dunne, and TracFone CEO, Eduardo Diaz Corona, met with Acting FCC Chairwoman Jessica Rosenworcel to try and convince her that the transaction is in the public interest. Their main argument is that a combined Verizon/TracFone will introduce a third facilities-based provider in the prepaid segment to compete against T-Mobile’s Metro and AT&T’s Cricket.

Lawmakers Introduce Legislation to Connect SNAP Recipients to Internet

Reps Elaine Luria (D-VA) and John Katko (R-NY) introduced the Ensuring Phone and Internet Access for SNAP Recipients Act of 2021 (H.R.4275). This bipartisan bill would lower the cost of phone and internet access for households that benefit from the Supplemental Nutrition Assistance Program (SNAP). SNAP recipients automatically qualify for the Federal Communications Commission’s Lifeline Program, which offers discounted phone and internet service.

FCC Extends Lifeline Waivers to September 30, 2021

In response to the impact of the ongoing COVID-19 pandemic in the United States, the Federal Communications Commission's Wireline Competition Bureau has waived certain Lifeline program rules in seven previous Orders to provide necessary relief for low-income households. Although vaccination efforts have been underway for several months and overall cases have decreased, the effects of the COVID-19 pandemic are still being felt by many Americans.

Smith Bagley Requests Lifeline Waiver Extension

Smith Bagley, commercial mobile wireless operator, has asked the Federal Communications Commission for a six-month extension of the Lifeline rule waivers (currently scheduled to expire June 30, 2021) through December 31, 2021. Smith Bagley provides Lifeline service in Arizona, New Mexico and Utah to over 60,000 people, more than 50,000 of whom live in low-income households on the Navajo, Hopi, White Mountain Apache, Zuni, and Ramah Navajo Tribal lands. Smith Bagley argues that: 1) The COVID-19 Public Health Emergency Will Continue for Many More Months and 2) COVID-19 Has Continued to Severe

National Lifeline Association Seeks FCC Rulemaking

The National Lifeline Association urged the Federal Communications Commission to expeditiously release a Public Notice seeking comment on the association's Petition for Rulemaking so that others can comment on it and the FCC can build a record to take the necessary actions to transition the Lifeline program into a program that is post-Emergency Broadband Benefit Program ready. The FCC should not work in a linear fashion, but rather consider important improvements to the Lifeline program now so that those improvements can be in place when the Emergency Broadband Benefit Program funding runs