National Lifeline Association

NaLA Establishes National Agent Coalition to Support Lifeline and Affordable Connectivity Program Enrollment Representatives

The National Lifeline Association (NaLA) announces the establishment of the National Agent Coalition (NAC), the national trade association for distributors and representatives who conduct in-person enrollment into the Lifeline and Affordable Connectivity Programs (ACP). NAC will serve as a voice for agents, who are on the front lines of bridging the digital divide through these programs. They will support the industry by providing resources for agents, increasing agent impact and ensuring eligible consumers are enrolled.

2022 Annual Consumer Survey

The Lifeline program and the Affordable Connectivity Program (ACP) serve a vital role in providing low-income Americans with affordable access to essential communication services. Between November 21 and December 8, 2022, the National Lifeline Association (NaLA) surveyed more than 60,000 customers who use the Lifeline and/or ACP program about who they are and how they use the programs. Survey results indicate that low-income consumers use Lifeline and/or ACP service to connect to family and to access other government programs, healthcare, jobs and online education.

National Lifeline Association Discusses Lifeline and Emergency Broadband Benefit Programs with Rosenworcel's Staff

On October 4, 2021, the National Lifeline Association (NaLA) met with the Office of Acting Federal Communications Commission Chairwoman Rosenworcel to discuss the Lifeline Program and the Emergency Broadband Benefit (EBB) Program. The discussion focused on the Lifeline minimum service standards (MSS), getting the Lifeline program ready for the end of the EBB and certain Lifeline and EBB process improvements that should be made by the Universal Service Administrative Company (USAC).

National Lifeline Association Seeks FCC Rulemaking

The National Lifeline Association urged the Federal Communications Commission to expeditiously release a Public Notice seeking comment on the association's Petition for Rulemaking so that others can comment on it and the FCC can build a record to take the necessary actions to transition the Lifeline program into a program that is post-Emergency Broadband Benefit Program ready. The FCC should not work in a linear fashion, but rather consider important improvements to the Lifeline program now so that those improvements can be in place when the Emergency Broadband Benefit Program funding runs