Low-income

States are Relying on the Federal Affordable Connectivity Program to Close the Digital Divide

With the common aim of ensuring that all people and communities have the skills, technology, and capacity needed to reap the full benefits of our digital economy, each of the 50 states is currently drafting a digital equity plan through what one official called “the largest demonstration of participatory democracy that our country has ever seen." The states are tasked with developing long-term objectives for closing the digital divide by addressing the needs of eight "covered populations"—incl

Visions of Digital Equity Principles

Digital equity—or, digital opportunity, if you prefer—is having a moment. The US is making an unprecedented investment to ensure that individuals and communities have the capacity to fully participate in our society and economy. This is a huge undertaking with momentous implications on the future of the Nation. Each state has been asked to envision how life there can be transformed by achieving digital equity.

The Affordable Connectivity Program and Rural America

Households in rural America are overcoming significant headwinds as they sign up for the Affordable Connectivity Program (ACP) benefit at a higher rate than urban counterparts. Through April 2023, ACP enrollment data shows that: 15% of all rural households have enrolled in ACP and 14% of households in metro or urban areas have enrolled in the benefit. Even this modest difference is striking given the tensions that buffet rural residents as they consider enrolling in ACP.

The Benton Institute ACP Performance Tool

The Affordable Connectivity Program (ACP) is at an inflection point. Launched in early 2022, ACP provides 17 million households up to $30/month in subsidies to offset the cost of broadband. But the program faces two critical challenges. First, less than a third of eligible households currently participate in the program—mainly because the people who could benefit most from the subsidy are unaware that it exists. The Federal Communications Commission (FCC), local governments, and digital equity groups are stepping up efforts to improve ACP awareness and participation.

Half of ACP-Eligible Households Still Unaware of the Program

After a year of operation, half of all households eligible for the Affordable Connectivity Program (ACP) internet subsidy are unaware of the benefit. A January 2023 survey of low-income households finds that over 50% say they have never heard of the program or do not know anything about it. Although many eligible households are unaware of ACP, the survey points to ways in which policymakers and community leaders can encourage enrollment. First, outreach can make a difference.

Understanding and Driving Enrollment in the Affordable Connectivity Program

Fitting the monthly cost of a broadband subscription into a low-income household budget is difficult, to say the least, because of the costs of competing necessities like lodging, food, and healthcare. These financial pressures—and unexpected expenses—keep too many people in the U.S. from subscribing to home broadband service—or cause them to drop service at times to make ends meet. During the COVID-19 pandemic, Congress recognized these obstacles for low-income people and created a program—first called the Emergency Broadband Benefit Program—to reduce the monthly costs of connectivity.

It’s No Time to Disarm in the War Against the Digital Divide

The pandemic spurred policymakers and community leaders around the country to create programs to connect those without home broadband service or computers. These programs have had an impact. New government data show sharp increases in broadband and computer adoption in the 2019-to-2021 time frame. Initiatives such as the Affordable Connectivity Program (ACP) have helped address “subscription vulnerability” for low-income households. With progress evident, it is time to extend and build on the ACP and local affordability programs.

What's wrong with LA's internet?

Over the last two years, in California and across the country, billions of public dollars have been allocated to end the digital divide. The Digital Equity LA coalition, supported by the California Community Foundation (CCF) Digital Equity Initiative, has mobilized to ensure these investments are directed to the communities that need them most—those that have been historically marginalized and are disproportionately disconnected—and deployed in support of the most effective long-term solutions.

Affordable Connectivity Plan Enrollment and Digital Equity Planning

If the federal government’s investments in broadband connectivity are to be effective, different programmatic pieces must work together. Broadband infrastructure funds are necessary to ensuring universal access, but not sufficient to achieve full digital equity. Equitable broadband adoption depends on people having the financial means to maintain service, which the Affordable Connectivity Plan (ACP) facilitates, as well as access to wrap-around digital inclusion services (such as tech support and skills training).

Get Your ACP

We're just a few days from Juneteenth, a holiday that reminds us of the critical connection between communications and equity. June 19 commemorates the day in 1865 when slaves in Texas first learned about the Emancipation Proclamation issued by President Abraham Lincoln in 1863. Cut off from communications, slaves in Texas were deprived news of their freedom for over two and a half years. One hundred and fifty-seven years later, we can still see how lack of access to communications holds back individuals, families, and communities.

Biden Administration Reduces High-Speed Internet Costs for Millions of Americans

President Biden and Vice President Harris announced that they have secured private sector commitments that will lower high-speed internet costs for millions of American families. As part of the Bipartisan Infrastructure Law, the President and Vice President worked with Democrats and Republicans to create the Affordable Connectivity Program (ACP), which allows tens of millions of American households to reduce their internet service costs by up to $30/month (or $75/month on Tribal lands).

Three Data Points to Help Plan for Infrastructure Investment and Jobs Act Broadband Funding

As policymakers begin to plan how to use Infrastructure Investment and Jobs Act (IIJA) funds to increase broadband connectivity, there are three important data points from two recent surveys to keep in mind:

  1. Some 32% of households are subscription vulnerable, that is, they struggle to maintain service and have a very difficult time affording service.
  2. Only 18% of cellphone-only respondents were “very satisfied” with their online access for activities such as school or work, activities that moved online during the COVID-19 pandemic.

Does your wireless company participate in the Affordable Connectivity Program?

 This is the third in a series of articles looking at which providers are opting to offer services supported by the Affordable Connectivity Program. Here, Benton looks at the offerings of the largest wireless companies in the United States. According to wireless trade association CTIA, all three national providers and numerous regional providers support the Affordable Connectivity program—representing approximately 95% of existing wireless subscriptions and covering more than 99% of all Americans.

It is Time to Reimagine Lifeline

Low-income households are spending too much on connectivity. Prior to the pandemic, the Federal Communications Commission’s Lifeline program supported mainly wireless communication services for low-income households; its $9.25/month subsidy resulting in service plans that restricted voice and data usage. To address Americans’ online connectivity needs during the pandemic, Congress directed the FCC to launch the Emergency Broadband Benefit (EBB) program—a historic expansion of financial support for universal service.

What's Next for the Affordable Connectivity Program?

As Congress found in the Infrastructure Investment and Jobs Act, access to affordable, reliable, high-speed broadband is essential to full participation in modern life in the United States. The aim of the Affordable Connectivity Program is to ensure broadband is affordable for any household no matter its income. Although the Federal Communications Commission has met an incredibly tight timeline to adopt rules and launch the new Affordable Connectivity Program, there is still a great deal of work to be done. Here's a quick look at what remains on the FCC's agenda.

Introducing the Affordable Connectivity Program

Congress created the Affordable Connectivity Program through the Infrastructure Investment and Jobs Act, building on the Emergency Broadband Benefit Program created earlier in 2021. For the EBB Program, Congress provided the Federal Communications Commission with $3.2 billion to make monthly broadband service bills more affordable for low-income households. The Infrastructure Investment and Jobs Act adds an additional $14.2 billion for the Affordable Connectivity Program, while leaving in place the EBB Program's basic framework.

Affordability and the Digital Divide

Understanding affordability of internet service and its role in adoption are crucial for developing solutions to close the digital divide.The goals of this study were first to understand the barriers to connectivity and efficacy of low-cost internet service options; and second, to use the findings to inform digital inclusion policies, advocacy efforts, and other initiatives that aim to drive digital equity. The findings were informed by a national survey on broadband adoption among low- and lower-middle income households.

An Evolving Level of Service

How will the Infrastructure Investment and Jobs Act impact universal service policy and, specifically, the Lifeline program? The new law sets up a transition from the Emergency Broadband Benefit, a program that is only six months old, to the new, more permanent Affordable Connectivity Program.

Action Needed Now to Preserve an Essential Lifeline During the Pandemic

Universal service is the principle that all Americans should have access to essential communications services, like phones and broadband. You may not have heard much about it, but a universal service crisis is right around the corner. Due to Federal Communications Commission inaction, nearly 800,000 people could lose phone service on December 1. On that day, changes in the FCC’s Lifeline program, which provides a modest monthly discount for communications services, mean that voice-only services like a home landline telephone and/or a cellphone will no longer be eligible for the discount.

Lifeline Needs A Lifeline

In less than three months, nearly 800,000 low-income people who receive telephone subsidies through the Universal Service Fund's Lifeline program will be negatively impacted by changes scheduled to go into effect at the Federal Communications Commission on December 1, 2021. The FCC needs to change course and help more Americans keep connected to communications services that are essential to navigate the ongoing public health and economic crisis. Most importantly, the FCC should act swiftly and hit the pause button on the 2016 plan to zero-out support for voice-only services.

Everyone Complains About the Lack of Competition. Now Someone Wants to Do Something About It.

As the debate about investing in broadband infrastructure continues in Washington this month, it was heartening to see that President Joseph Biden acted to address competition in residential broadband service. Here's a quick look at what he did. On July 9, President Biden signed an Executive Order launching a "whole-of-government" effort to promote competition across the economy. The Executive Order includes 72 initiatives.

The Emergency Broadband Benefit has thus far enrolled just 1 in 12 eligible households, but places with low broadband adoption rates show better results

Two weeks ago, the Federal Communications Commission released data on how many households have signed up for the Emergency Broadband Benefit (EBB), a program created by Congress in response to the COVID-19 pandemic. The program offers eligible households a discount of up to $50 per month on broadband service.

Chicago Connected: A Year in Review

Launched in June 2020, the Chicago Connected program provided a bridge to learning for more than 64,000 Chicago Public Schools students who didn’t have the connectivity or speed to access their remote lessons from home. An inspiring commitment on the part of Chicago’s philanthropy, business, government and nonprofit sectors, Chicago Connected has been replicated in cities across the country and is the national model for bridging the urban digital divide.

How the FCC Will Help Schools and Libraries Bridge the Digital Divide

This week, the Federal Communications Commission adopted rules for the Emergency Connectivity Fund Program, providing $7.171 billion for schools and libraries for the purchase of connected devices and broadband connections for use by students, school staff, and library patrons at locations other than a school or library.