A recent telecommunications outage left millions of Canadians without access to internet and cell services for hours. It was a stunning reminder that Canada must revolutionize the industry and dismantle the oligopoly that runs it. On July 8, more than 10 million customers of Rogers Communications were left without internet and cell services when a maintenance update went sideways. At least two days later, some customers were still without service, while others had unreliable access. It was the second time in 15 months the Rogers service failed.