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In an attempt to mitigate the digital divide and provide greater functionality to 311 users, Chicago announced a new set of features that can be accessed by texting the city's 311 system.
The new features build on the existing SMS system, ChiTEXT, a component of the city's Open311 system. Launched in September 2012, Chicago's Open311 system aims to closely integrate with mobile apps and ultimately, provide greater service for users. ChiTEXT, with its expanded feature set, allows users to complete most 311 tasks solely through texting. Users can then track the progress of their ticket as it goes through the city, in the same way that shipping customers can track their packages online. Prior to the upgrade, ChiTEXT's functionality was extremely limited, said Chicago Chief Technology Officer John Tolva, explaining that users could just get information, not submit requests for service. “Open311 is a standard open source protocol for letting external developers write applications that access 311 data,” said Tolva. The launch of Open311 in Chicago allowed for simple integration with the mobile SeeClickFix app. Perhaps more importantly, Tolva said, users can follow their ticket's progress with or without a smartphone, thanks to the Open311 service tracker and expanded SMS functionality.
Chicago Open311 Empowers Texters
Edward Lazarus, former Federal Communications Commission chief of staff, has been named executive VP and general counsel for Tribune Company. Lazarus exited the commission a year ago, moving to Los Angeles, where he had been an attorney with Akin Gump before joining the FCC in June 2009 and before that an LA prosecutor.
Former Top Genachowski Aide Lazarus Named Tribune General Counsel
Public comments on petitions by AT&T and the National Telecommunications Cooperative Association seeking to move the nation from Alexander Graham Bell’s old copper-wire telephone system to one based on the Internet poured into the Federal Communications Commission.
As expected, they run the gamut from Free Press’s concern that AT&T is trying to short-circuit consumer protections, to AT&T’s own contention that it is simply seeking a smooth glide path for a change that’s already happening. “AT&T doesn’t want a discussion about a reasonable regulatory framework,” Free Press Research Director S. Derek Turner. AT&T federal regulatory senior vice president Bob Quinn pushed back, writing in a blog post that the company just wants the FCC to conduct trials to see where the problems will be as the nation goes into a “final transition” away from the plain old telephone service.
While Turner and Quinn are unlikely to agree on the solution, they both agree that it is time to decide just what the transition to an Internet-protocol based system means for bedrock principles like interconnection, universal service, consumer rights and emergency service. From Quinn’s perspective, the whole issue boils down to a pair of questions. “1) does the FCC have the authority to remove the legal and regulatory impediments to retire legacy technology? And 2) doesn’t it make sense to do a limited geographic trial of this transition to put in place the framework that allows us to complete this transition in the least disruptive way possible?” AT&T, needless to say, votes yea on both counts.
Twisted Pair FCC Gets Earful on AT&T IP Petition (Broadcasting&Cable)
Free Press filed comments with the Federal Communications Commission concerning AT&T's request for the FCC to facilitate the transition to all-IP networks. If granted under the FCC's current broadband classification framework, AT&T’s request would result in the complete removal of all regulatory oversight of our nation's critical telecommunications infrastructure.
Free Press urged the FCC to first address the lingering questions about FCC authority over broadband transmission networks. This deliberation must take place before the agency even considers taking any action that would lead to the removal of all the consumer protections and competitive safeguards Congress enacted for our nation's communications markets.
Free Press: AT&T Plan Would End All Oversight of Communications Networks Free Press (read the filing)
[Commentary] AT&T’s decision to upgrade its network from tradition phone technology (called “TDM”) to an all Internet protocol (IP) system has enormous implications for every aspect of our voice communication system in the country. To provide the right framework for the transition, Public Knowledge submitted to the Federal Communications Commission (FCC) our proposed “Five Fundamentals” Framework: Service to All Americans, Interconnection and Competition, Consumer Protection, Network Reliability, and Public Safety.
Using this Five Fundamentals Framework, the FCC (and eventually Congress) can both facilitate the upgrade to an all IP network while simultaneously ensuring that we do not compromise on any of the fundamental principles that have made our phone system the envy of the world. This isn’t an engineering problem – it’s a policy choice. Now is the time to make the policy choices that will form the foundation of the all-IP network for the 21st Century, just as our decisions to adopt these five fundamental principles shaped the home network of the 20th Century. We must not keep old rules that no longer serve us simply because they are comforting and familiar, but we must not be so dazzled by the promise of new technology that we forget the foundational principles on which these networks must be built. The technology changes, but the social needs and goals remain the same.
Five Fundamentals, Values For A New Phone Network Public Knowledge Proposes the "Five Fundamentals" Framework in PSTN Comments (PK press release) Comments (read PK’s filing)
The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech communications networks, filed comments with the Federal Communications Commission (FCC) in support of AT&T and the National Telecommunications Cooperative Association's (NTCA) petitions to facilitate the successful transition of Time-Division Multiplexing (TDM) technologies to an Internet Protocol (IP) infrastructure.
In its comments, TIA said: "The Commission should be applauded for the foresight to ensure that the inevitable transition of legacy transmission platforms and technologies to Internet Protocol ("IP") networks occurs in an organized and orderly fashion. Facilitating this transition is one of the most significant steps the Commission can take to affirmatively help promote broadband deployment and infrastructure investment while serving the public interest." Regarding AT&T's trial proposal, TIA said: "AT&T's common sense proposal of discrete TDM-to-IP trials is a sensible approach that will encourage all parties to work collaboratively to find solutions."
TIA Files Comments with FCC in Support of AT&T & NTCA Petitions to Facilitate TDM-to-IDP Transition
The Department of Justice apparently has security concerns about Japanese carrier Softbank’s $20.1 billion bid to take over Sprint, and is asking the Federal Communications Commission for more time to look into the deal.
In a short letter sent to the FCC, Jennifer Rockoff, attorney advisor for the DOJ’s National Security Division, asked the FCC to defer any action on the deal. Though the DOJ didn’t go into detail, its review most likely centers on foreign ownership. Softbank would take a 70 percent stake in the country’s third largest mobile carrier, which would trigger automatically trigger a review from federal agencies. It’s important to note that the Justice Department’s antitrust division, which would review from a competitive standpoint, wasn’t even named in the letter.
Sprint characterized the Justice Department’s request as routine. “This is a routine request when working with the [U.S. government] agencies regarding national security,” Sprint said in a statement. The No. 4 U.S. carrier, T-Mobile, is already in foreign hands as a unit of Deutsche Telekom, while Verizon Wireless is partly owned by Vodafone.
Justice Department asks FCC to put Sprint-Softbank on hold DoJ (read the letter) Justice Dept. asks FCC to defer action on Sprint, Softbank merger (Washington Post) Sprint: DOJ’s Request for Time to Study SoftBank Deal Is Routine (WSJ)
Verizon Wireless pushed the Federal Communications Commission to apply its spectrum screen to Clearwire's trove of 2.5 GHz spectrum while the agency reviews Sprint Nextel's proposed purchase of Clearwire.
If the FCC does apply the screen to the deal, the agency could limit how much spectrum Sprint could ultimately acquire through its purchase of Clearwire. In a filing with the FCC, Verizon argued the FCC should evaluate Clearwire's spectrum in the same way as spectrum in other bands. Sprint has argued that Clearwire's spectrum is above 2 GHz and so the FCC's spectrum screen--which is aimed at capping the amount of spectrum a single carrier can devote to mobile broadband--should not be applied to its purchase of Clearwire. But Verizon pointed out Clearwire is already using the spectrum, dubbed BRS/EBS, for mobile broadband.
Verizon pushes for spectrum ownership caps in Sprint's purchase of Clearwire
Since the arrival of social media platforms, companies have tried to figure out how to best use them to get their messages to consumers, often with mixed results.
Some brands have embraced the notion that social platforms like Twitter allow constant interaction, for better or worse, with their customers. Others have turned away from some strains of social media, as General Motors did last spring when it stopped advertising on Facebook while raising questions about the return on its investment. The move had a ripple effect in the advertising world, with many brands questioning whether the costs of being on social media were worth it.
A new report issued by Nielsen and Vizu, a research company owned by Nielsen, shows that brands think they might be turning a corner, specifically when it comes to paying for their use of social media. The report examined the opinions about social media marketing among more than 500 digital media professionals — including brand marketers, media agencies and advertisers — from September to October 2012. The study found that that 89 percent of advertisers continued to use free social media products. Nielsen did not release the names of specific social media platforms mentioned by the respondents, but they are likely to include Facebook and Pinterest, as well as Twitter.
Report Gauges Companies’ Approach to Advertising on Social Media
Stations are carefully wending their way through the minefield of social media dos and don’ts. With no industrywide standards yet established, they must determine how to oversee what employees — especially high-profile on-air personalities — post; whether they should be using station or personal accounts; and who owns such accounts and their growing legions of followers.
Who Owns, Controls Social Media Activity?