From Availability to Accessibility: Why the Detroit Public Library Began Partnering with Coin Laundromats
Availability ≠ Accessibility
Increasing the availability of information does not necessarily increase its accessibility. What’s the difference?
Margaret is a mother with two kids in elementary school. She purchases Internet for her family at home, but does not know how to use the school’s web portal to help her children find their homework assignments. In this case, the school’s web portal is technically available, but is it accessible? How do Margaret and her family learn the digital skills required to use the school’s web portal?