Amazon Speaks on Hachette Book Battle: Everyone Negotiates Like We Do
Amazon finally issued a public response to the festering battle with book publisher Hachette, claiming that the negotiating tactics it has pursued in contract talks are commonplace, justified and aimed at giving better long-term value to Amazon shoppers.
Amazon admitted that it is “currently buying less [print] inventory and ‘safety stock’ on titles from … Hachette,” and “no longer taking pre-orders.” “These changes are related to the contract and terms between Hachette and Amazon,” the company said. And though it said that “Hachette has operated in good faith” -- whatever that means -- Amazon does not see a resolution coming soon. So it recommends that customers looking for Hachette titles should shop at competitors or third-party sellers on Amazon. The gist of the post focused on Amazon defending its tactics. You might expect a company to apologize to its customers for the inconvenience. But that’s not necessarily the Amazon way. The closest it gets to a “we’re sorry” is a passing mention of regretting “the inconvenience.” Nonetheless, Amazon also touches on the other side of this equation -- how it impacts the authors whose work is being held hostage -- and said it is trying to limit the negative effect. In summary, if you were expecting Amazon to express significant remorse or concede that it’s at fault, you’ll be disappointed. But if you follow Amazon at all, you knew not to expect that anyway.