Lifeline/Low-Income Consumers

The Federal Communications Commission's Wireline Competition Bureau announced updated minimum service standards for Lifeline-supported service.

The National Association of Regulatory Utility Commissioners (NARUC) passed a resolution requesting that state commissions, the Federal Communications Commission, and the Universal Service Administrative Company (USAC) work collaboratively with other agencies that work with eligible participants for Lifeline and Affordable Connectivity Program to promote awareness.

The Federal Communications Commission's Wireline Competition Bureau announced—effective on August 31, 2022—the counties in which conditional forbearance from the obligation to offer Lifeline-supported voice service applies, pursuant to the FCC’s 2016 Lifeline Order. This forbearance applies only to the Lifeline voice obligation of eligible telecommunications carriers (ETCs) that are designated for purposes of receiving both high-cost and Lifeline support (high-cost/Lifeline ETCs), and not to Lifeline-only ETCs. The FCC granted forbearance from high-cost/Lifeline ETCs’ obligation to offer an

During the first quarter of 2022, the Lifeline National Verifier received 4,457,395 applications. Of the applications received, 48% were fully qualified automatically, and 7% were qualified through manual documentation review. The overall qualification result is determined after eligibility is checked and includes further checks related to identity and duplicates. Of the applications submitted, 1,989,492 applications were determined to be “Not Qualified” because they did not meet the program criteria and were not resolved by the applicant within 45 days.

Fund size and administrative cost projections for the third quarter of calendar year 2022 (3Q2022). USAC projects a consolidated budget of $61.60 million for 3Q2022.

For the first time in its history, the Universal Service Administrative Company (USAC) expanded beyond administering the four universal service programs: E-Rate, High Cost (Connect America Fund), Lifeline, and Rural Health Care. In 2021, USAC rose to the challenge and successfully administered four Federal Communications Commission initiatives, collectively known as the Congressional Response Programs.

The Federal Communications Commission announced that the FCC and Department of Justice (DOJ) have reached a $13.4 million settlement with TracFone Wireless in connection with violations of FCC Lifeline program rules. Specifically, the settlement resolves allegations that TracFone violated the False Claims Act by signing up more than 175,000 ineligible customers for the Lifeline program during 2012-2015 and that the false claims resulted from TracFone’s lax oversight and monitoring of its Lifeline program.

The Universal Service Administrative Company (USAC) will utilize a new process to confirm existing subscribers’ Lifeline program eligibility if there is reason to believe that a subscriber is no longer eligible for their Lifeline service. USAC will reach out to the subscriber and direct them to the National Verifier to verify their eligibility through a continued eligibility application. The National Verifier supports the continued eligibility process by streamlining, automating, and tracking subscriber outreach and response, a process that was previously manual and ad hoc in nature.

On March 31, the House Commerce Committee's Subcommittee on Communications and Technology held a hearing called "Connecting America: Oversight of the FCC." Each of the current four Federal Communications Commissioners testified before the subcommittee, led by Chairwoman Jessica Rosenworcel and including Brendan Carr, Nathan Simington, and Geoffrey Starks. Rep.

The Lifeline National Eligibility Verifier (NV) data from Q4 2021 is now available on the Lifeline Program Data webpage. During the fourth quarter of 2021, the NV received 4,379,229 applications. Of the applications received, 49% were qualified automatically, and 7% were qualified through manual documentation review. Of the applications submitted, 1,927,028 applications were determined to be “Not Qualified” because they did not meet the program criteria and were not resolved by the applicant within 45 days. For more program data, including participation rates and disbursements, visit