Ofcom

Ofcom issued new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Full-fibre networks are currently being deployed at pace, meaning customers are increasingly able to choose from a range of different network technologies for their broadband service. However, the term ‘fibre’ is being applied inconsistently by the telecommunications industry and is often used to describe different types of networks, leading to confusion among customers.

This research examines how people in the UK are spending their time online.

The United Kingdom's current net neutrality rules are set out in legislation. Any changes to the rules in future would be a matter for Government and Parliament. Ofcom is responsible for monitoring and ensuring compliance with the rules and providing guidance on how ISPs should follow them. In 2021 Ofcom started a review of net neutrality. The review has found that, in general, it has worked well and supported consumer choice as well as enabling content providers to deliver their content and services to consumers.