Verizon refuses to give DSL users its low-income deals during pandemic

Verizon is one of numerous home-Internet providers offering temporarily free service to low-income households during the pandemic. But a big restriction on Verizon's offer makes it impossible for many people to get the deal. Verizon on March 23 said it would provide two months of free home-Internet and phone service for current low-income subscribers in the Lifeline program and $20 monthly discounts for new low-income subscribers. The $20 discount lowers the starting price for 200Mbps Internet to $19.99 a month. But the broadband offers are available only on Verizon's fiber-to-the-home FiOS service and not in DSL areas where Verizon never upgraded homes from copper to fiber.

Verizon said "our DSL service does not meet the Lifeline program qualification standard," referring to the 10Mbps to 20Mbps speed standards imposed by the FCC's Lifeline program, which reimburses ISPs for discounts provided to low-income people. But while the 60 days of free service applies to existing Lifeline customers, the $20 discounts for new FiOS customers apparently apply to low-income subscribers even if they're not officially using Lifeline plans.