T-Mobile says older-plan customers need 5G refresh

Some T-Mobile customers are being notified today that they’re getting moved to newer, sometimes pricier, rate plans. Basically, a lot of customers are on plans so old that they can’t experience the full greatness of T-Mobile’s current 5G and 5G Advanced network. At least, that’s how they’re justifying the switch. “We think ultimately it will improve their experience with us,” said T-Mobile Chief Marketing Officer Allan Samson. A segment of customers will see a price increase of about $4 per line; others will see less and some will see “a little bit” more, he said. “A very big portion of these people will have no price increase,” he said. “Everyone will be notified of their exact situation.” Customers who get a text message notifying them that their plan is being retired will receive a link to click through to get more details.