NDIA and Public Knowledge Submitted Recommendations to NTIA About 2025 Internet Use Survey Questions

National Digital Inclusion Alliance (NDIA) and Public Knowledge (PK) submitted comments to the National Telecommunications and Information Administration (NTIA) about the questions for the 2025 Internet Use Survey:

1. Continue collecting data via the survey and increase its accessibility. We emphasized that the survey is an essential source of national internet usage data for the NTIA’s policy recommendations and mission. We also recommended that the NTIA retain in-person and telephone interviews as primary data collection methods to mitigate bias.
2. Revise questions to better understand the barriers to broadband adoption and use. We recommend revising the questions to allow respondents to select multiple reasons for not having home internet. Additionally, we recommend removing the option of “don’t need it or not interested,” as cost is often a primary barrier.
3. Retain and add questions to better understand reliability, affordability, and adoption. We recommended retaining and revising questions from the 2023 survey concerning device accessibility, reliability of internet services (including outages), and understanding changing internet uses like artificial intelligence, public safety, and digital accessibility.