Five Lessons on Succession and Expansion Planning from the National Digital Navigator Corps

When we discussed project highs and lows with the program managers of the National Digital Navigator Corps cohort, they often mentioned their digital navigators as the best part of their programs and the times they transitioned to new digital navigators as the most challenging. These times of transition led to some great lessons learned about preparing for turnover in the digital navigator position, expanding and scaling work with additional digital navigators, and ensuring consistency across services provided by digital navigators with different levels of experience. 

1. Document procedures and offer shadowing when you can.
2. Document resources.
3. Document interactions with clients.
4. Document partnerships.
5. Proactively break down silos.