Broadband Programs: Agencies Need to Further Improve Their Data Quality and Coordination Efforts

The Government Accountability Office was asked to review federal broadband efforts. This report examines (1) agencies’ use of broadband availability information and the extent to which FCC ensures the quality of data in its National Broadband Map; and (2) the extent to which agencies’ coordination of broadband funding programs aligns with GAO’s leading practices for interagency collaboration, among other issues. Federal agencies rely on the Federal Communications Commission’s (FCC) National Broadband Map as a key information source to target tens of billions of dollars in federal broadband funding by knowing where high-speed internet is already available. However, the accuracy of the broadband availability data on the map is uncertain. FCC has not documented or assessed the sufficiency of its processes for ensuring the information’s accuracy. Without taking these steps, FCC cannot be assured its processes are sufficient to ensure the data’s quality or that its staff are carrying out these processes consistently, increasing the risk that inaccurate data appear on the map. Inaccurate data could jeopardize agencies’ ability to make the most efficient and effective funding decisions. FCC, the National Telecommunications and Information Administration (NTIA), and the Departments of Agriculture (USDA) and the Treasury coordinate with each other to administer the bulk of federal funding for broadband deployment. GAO found that coordination efforts between these agencies generally followed two and partially followed six of eight leading collaboration practices. GAO is making 14 recommendations, including that FCC document and evaluate the effectiveness of its processes for ensuring the quality of the National Broadband Map’s data, and that FCC, NTIA, USDA, and Treasury clearly define and document certain aspects of their coordination.  FCC, NTIA, and Treasury agreed with GAO’s recommendations; USDA neither agreed nor disagreed.