January 2019

Google Fiber says dozens of customers remain without home internet nearly two weeks after a major winter storm knocked out service for many across Kansas City. The company says technicians are "working night and day" to get subscribers back online, but many customers say they're fed up and that their trust in the Silicon Valley brand they once admired is gone. "We're actively looking to switch providers," says Julie Gronquist-Blodgett.

The Trump administration has banned contractors from using Huawei tech, and major carriers do not use Huawei equipment that could compromise that contract work. But the same isn’t true for smaller companies without those contracts. In the face of the unfolding controversy, the Federal Communications Commission has proposed rules that could prevent companies from using agency funds to buy equipment from businesses deemed a security risk — or possibly from using equipment from companies like Huawei at all.