Kansas City Customers Consider Leaving Google Fiber After Weeks Without Internet
Google Fiber says dozens of customers remain without home internet nearly two weeks after a major winter storm knocked out service for many across Kansas City. The company says technicians are "working night and day" to get subscribers back online, but many customers say they're fed up and that their trust in the Silicon Valley brand they once admired is gone. "We're actively looking to switch providers," says Julie Gronquist-Blodgett. "Our experience now is counter to how I used to view Google." Gronquist-Blodgett says she and her husband have called Google Fiber multiple times and not been able to get a clear answer for why their outage has persisted, even as neighbors have had their service restored. She says not being able to watch TV, which they get through the Internet, is one thing, but their home security cameras and baby monitors also run through Wi-Fi.
Kansas City Customers Consider Leaving Google Fiber After Weeks Without Internet Google Fiber outage leaves KC customers offline two weeks after storm (ars technica)