Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study. Highlights from the study include:

• T-Mobile ranks highest in the mobile network operators segment for a 15th consecutive volume, with a score of 837. The segment average is 819.

• Spectrum Mobile ranks highest in the full-service mobile virtual network operators segment with a score of 845. Metro by T-Mobile (836) ranks second and Cricket (832) ranks third.

• Consumer Cellular ranks highest in the value mobile virtual network operators segment for an 18th consecutive volume, with a score of 883. Mint Mobile (857) ranks second and Visible by Verizon (821) ranks third.