This is what a monopoly looks like

[Commentary] The scene of a Comcast customer service center is rare for companies that operate in competitive markets. If customers have to wait in a long line to get service, they'll switch to another store. But many of us don't have much choice. Comcast is the only company that offers high-speed internet access at my current address. So I'm stuck dealing with it despite its poor customer service. The problem goes beyond long wait times at the customer service center.