Time Warner Cable Issuing Credits for L.A. Customers Affected by Super Bowl Blackout

Time Warner Cable is issuing a "gift of appreciation" for all Los Angeles-area customers following a technical glitch that affected the local Fox feed, causing some to be unable to watch the Super Bowl for up to an hour.

Time Warner Cable senior VP of Operations Deborah Picciolo expressed the company's "sincere apologies" to its affected customers. To remedy the situation, Picciolo said that digital TV customers would be given credit for the cost of an On Demand movie once purchased, while analog customers would receive a $5 gift card. No customer action would be required. "We didn't live up to our standards for a quality customer experience," Picciolo said. "We know there's no way to undo the inconvenience of last night's outage, and we want them to know how truly sorry we are for this issue." The unexpected blackout came at approximately 4:45 p.m. PT/7:45 p.m. ET during a commercial break in the second quarter of the Seattle Seahawks-Denver Broncos matchup, just before halftime. The issue was not resolved until more than an hour later, at approximately 5:56 p.m. PT/8:56 p.m. ET, when the game was in the middle of the third quarter.