T-Mobile CFO: ‘Non-sustainable’ Lifeline Business to be Phased Out

T-Mobile’s business selling service to low-income users whose costs are paid, at least in part, through the Universal Service Fund (USF) Lifeline program is “non-sustainable,” said Braxton Carter, T-Mobile chief financial officer. T-Mobile Lifeline customers represent 4.4 million of the carrier’s 73 million subscribers and “we’re going to eliminate them from the base,” said Carter.

Carter attributed the change in direction to changes in the Lifeline program associated with requirements for voice and data service. The changes to the Lifeline data apparently relate to the FCC’s plan to raise the minimum monthly allotment to 2 gigabytes in 2018 from an initial 500 megabytes. “We don’t think Lifeline is a valuable or sustainable product for our base,” he said. Based on Carter’s comments, some or all of those customers apparently are sold through companies that buy service from T-Mobile on a wholesale basis. Meanwhile, smaller rural carriers have been reluctant to offer Lifeline broadband because the rate they would have to charge for the service would be in the range of $100, which the $9.25 discount wouldn’t go far to cover – a situation the rural carriers attribute to an insufficient USF program budget.