Survey finds widespread dissatisfaction with internet service in Maine

Nearly half of Mainers who responded to a recent survey said their internet service during the COVID-19 pandemic has been less than adequate. Results of the statewide survey by Mission Broadband, a Bangor-based firm, reveal disparities in broadband access and affordability in different areas, a divide that has been made worse by the COVID-19 pandemic. Roughly 47 percent of the more than 2,600 respondents indicated that their internet service has not met their needs since the start of the pandemic. Respondents said the biggest issues have been slow connectivity, unreliable service, and cost. The survey results are being shared with stakeholders across the state, including community organizations and municipal governments. More than half those surveyed said they felt internet access was not affordable – a worrying sign given the increase in demand during the pandemic and the sluggish economy that has resulted from it.