Spectrum loses 120,000 internet customers as competition rises

Spectrum, which offers mobile, internet, and cable TV services operated by Charter Communications, is struggling to shake a major customer problem. The company is rapidly losing a large number of customers, despite recent attempts to keep them from leaving. Amid this shift, the company is flagging why it remains a challenge for it to retain customer loyalty and how it plans to win it back. In the first quarter of 2026, Spectrum lost a total of 120,000 internet customers, compared to a decline of 59,000 during the same quarter in 2025, according to Charter Communications’ latest earnings report. Revenue from its internet business also dipped by 1.3 percent year over year. The elevated losses come after Spectrum angered some customers by raising prices on several older internet plans in July 2025. More recently, some customers have even reported being notified of a rate hike for internet plans in January 2026.