The Internet Doesn’t Have to Be Awful

With the wholesale transfer of so much entertainment, social interaction, education, commerce, and politics from the real world to the virtual world—a process recently accelerated by the coronavirus pandemic—many Americans have come to live in a nightmarish inversion of the Tocquevillian dream, a new sort of wilderness. Many modern Americans now seek camaraderie online, in a world defined not by friendship but by anomie and alienation. Instead of participating in civic organizations that give them a sense of community as well as practical experience in tolerance and consensus-building, Americans join internet mobs, in which they are submerged in the logic of the crowd, clicking Like or Share and then moving on. Instead of entering a real-life public square, they drift anonymously into digital spaces where they rarely meet opponents; when they do, it is only to vilify them. Conversation in this new American public sphere is governed not by established customs and traditions in service of democracy but by rules set by a few for-profit companies in service of their needs and revenues. Instead of the procedural regulations that guide a real-life town meeting, conversation is ruled by algorithms that are designed to capture attention, harvest data, and sell advertising. The voices of the angriest, most emotional, most divisive—and often the most duplicitous—participants are amplified. Reasonable, rational, and nuanced voices are much harder to hear; radicalization spreads quickly. Americans feel powerless because they are.

[Anne Applebaum is a staff writer at The Atlantic, a senior fellow of the Agora Institute at Johns Hopkins University. Peter Pomerantsev is is a fellow at the SNF Agora Institute at Johns Hopkins University.]