Consumer Protection Month at the FCC

Americans are reaping the benefits of rapid and exciting changes in the ways we communicate. But many of the problems that consumers confront stubbornly remain. For too long, Americans have been plagued by unwanted and unlawful robocalls. For too long, they’ve found unauthorized charges and changes to their phone service on their bills—practices commonly known as “slamming” and “cramming.” And for too long, some phone calls that are placed to rural residents have been dropped. Efforts to excommunicate this unholy triad of consumer scourges—unlawful robocalls, slamming/cramming, and rural call completion—headline the FCC’s agenda in July. During Consumer Protection Month, we will take up several public interest initiatives to address problems that too many Americans face.