Consumer Groups Take Aim at Navient for Phone Harassment

A half-dozen consumer groups have asked the federal government to take action against Navient, a student loan servicer, and have accused the company of “harassing and abusing” borrowers with repeated automated telephone calls, even after being asked to stop. In a request filed on June 12 with the Federal Communications Commission, the National Consumer Law Center and other groups accused Navient of calling borrowers’ cellphones multiple times a day, and often many times a week, totaling hundreds or in some cases thousands of calls over a period of months or years.

The groups asked the FCC to take enforcement action against Navient for violating the Telephone Consumer Protection Act by making repeated “robocalls” to student loan borrowers and other consumers. The letter asks the agency to force Navient “to stop making robocalls to consumers from whom it does not have consent to call, or consumers whose consent has been revoked.”