CenturyLink nixes DSL usage caps after yearlong trial, credits affected customers

CenturyLink has had a change of heart about implementing usage caps on its low-speed DSL users, stopping a one-year trial in Washington state. The service provider said the usage-based metering is not in line with its efforts to provide clear plans on how to charge for its DSL services.

“Because this approach no longer aligns with our goal to simplify offers and pricing for our customers, we have decided to end this program, effective May 3, 2017,” CenturyLink said in an announcement on its site. A key part of this latest announcement is that it will give bill credits to customers in Yakima, Washington, who were charged overage fees during the trial. “If you incurred overage charges related to this program, those charges will be credited and appear on your June or July monthly billing statement,” CenturyLink said. “No action is required on your part, and there are no impacts to your existing CenturyLink service."