ACA Connects Launches COVID-19 Broadband Dashboard

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To evaluate how our members’ DOCSIS (Hybrid Fiber-Coax) and Fiber to the Home (FTTH) networks’ performed during the emergency, ACA Connects retained the strategy consulting firm, Cartesian, to perform an in-depth analysis. Cartesian found that despite the surge in Internet usage, our members’ networks continue to provide the same high-quality experience their customers have come to depend on. During the COVID-19 pandemic:

  • Data Usage
    • Download usage increased by 27%
    • Upload usage increased by 36%
  • Network Utilization
    • Typical network utilization did not change for large providers
    • Some small providers saw peak transit utilization increase, but generally not to a point that required action by the provider
  • Customer Experience
    • Support calls increased slightly, but 94% were not network-related
    • The small number of reported network issues were typically resolved in less than a day

Network Performance During the COVID-19 Crisis ACA Connects Launches COVID-19 Broadband Dashboard