May 2019

After Hurricane Michael wreaked havoc on Florida in 2018, AT&T restored wireless service more quickly than Verizon because it relied on well-trained employees while Verizon instead used contractors that "did not have the proper credentials," according to the Communications Workers of America, a union that represents workers from both telecoms. The Federal Communications Commission recently found that carriers' mistakes prolonged outages caused by the hurricane. Many customers had to go without cellular service for more than a week.

Despite a host of concessions offered by Sprint and T-Mobile that won over Federal Communications Commission Chairman Ajit Pai, the fate of the deal hinges on the competition questions that reportedly continue to dog the deal at the Department of Justice. At the DOJ, deals are approved if they won't hurt competition, which is usually determined by potential impact on consumer prices. Discord between the FCC and DOJ is unusual, as the agencies usually collaborate and share information during merger reviews.