[Commentary] When President Barack Obama took office, he promised increased transparency, communication and participation would be three major priorities for the new administration - a fitting pledge given that today's government serves an ultraconnected and technologically advanced constituency.
Combined with an economic meltdown and increased security threats, this has required government agencies to be more effective, well optimized and highly communicative. Technology is at the core of meeting these demands, and will ultimately help the public sector deliver on its promises to connect more effectively with constituents. It's commonly suggested that government is 10 to 15 years behind the private sector in its use of enabling technologies. As such, it will be the leading private-sector practices in technology usage for improving performance that will most impact and advance government programs.
The nation's first tech-savvy president and his appointment of the first-ever national CTO are just a few examples of the paradigm shift that's taking place in government today. In fact, the federal government's use of cloud computing is one area where government is leading the private sector in the use of emerging technologies. Integrated information systems and the use of Web 2.0 technologies will be two critical components of increased transparency, communication and collaboration - both within government agencies and between governments and citizens. The movement toward a more technologically advanced government requires a technology-based shift in how it conducts business. It will take a re-examination of organizational structure and processes, and most of all, leadership at every level. This transformation presents a huge opportunity for the private sector as government seeks industry best practices, tools and guidance to meet the 21st century's technological demands.
[Joe Moye leads Capgemini's U.S. public-sector practice.]