December 2009

In NBC Interview, a Failure to Note Network Ties

To the untrained eye, it might appear that NBC Universal has given a lesson in corporate synergy. When two television cast members sneaked into a White House state dinner last week, Bravo cameras were filming them all the way to the east gate. Days of publicity followed. When they finally decided to explain themselves, they gave their first — and so far only — interview to Bravo's corporate sibling, NBC. NBC News says the appearance of the party-crashers, Tareq and Michaele Salahi, was merely the result of hard journalism and old-fashioned hustle. But NBC's "Today Show" faced sharp criticism on Tuesday and Wednesday when it did not disclose that the couple was being filmed for "The Real Housewives of D.C.," the latest extension of Bravo's glamorous and lucrative franchise. NBC and Bravo are both units of NBC Universal, and are both based at Rockefeller Center. By neglecting to acknowledge the corporate relationship, "NBC is expanding the field of quicksand they're standing in," said Bob Steele, a journalism ethics professor at DePauw University.

Stakes rising for cable TV firms and content providers

[Commentary] Time Warner Cable, the nation's second-biggest cable system, desired my support in its long-running fight with content providers such as Fox, NBC, CBS and ABC. The programmers, it seems, want to jack up the fees they charge Time Warner and its fellows to beam their content through my cable box. "Price increases," Time Warner lamented on its website. "Big ones. Up to 300% more. Sometimes we can avoid passing them on to you. Sometimes we can't." (Translation: "We pass them on to you.") I'm a sucker for a corporate sob story, but I had to wonder if Time Warner was telling me the whole truth. My suspicion was further stirred by how the poll was set up. On the website, the company asks subscribers to click on a link marked "Get Tough" (i.e., tell the programmers to jump in a lake) or one marked "Roll over" (pay them off and hope for the best). Click on "Get Tough" and you land on a page reading "Thanks." Click on "Roll Over" and the next page directs you back to the "Get Tough" page.

Broadband stimulus moves at dial-up speeds

[Commentary] Here's the reality: Most of that stimulus money hasn't been spent. According to figures from the Recovery Accountability and Transparency Board, a government agency that monitors stimulus spending, only $234.2 billion had been allocated as of Nov. 20. And when you consider that almost one-third of the stimulus money is tax credits, the amount of cash actually being injected into the economy is even lower. As for the remaining money, well, spending such a large sum is a lot harder — and slower — than it looks. To understand why, and just how hard it is for the government to stimulate the economy, there's no better illustration than the repeatedly delayed attempts to get broadband stimulus funding to waiting Internet service providers.

NTIA Wants To Recover Role As Prime Mover On Nation's Internet Policies

National Telecommunications and Information Administration head Larry Strickling on Tuesday said the NTIA is re-asserting itself as the prime voice for the Obama administration's Internet policies. Former MIT Professor Daniel J. Weitzner is heading the NTIA policy shop charged with wide portfolio of issues. When asked how he thought Federal Communications Commission Chairman Julius Genachowski might react to his statement, Strickling said: "I think he supports it. The NTIA speaks for the Obama administration. The FCC does not."

CEA, CTIA Ask FCC to Reallocate Spectrum to Wireless Broadband

Looking to strike while the iron was hot, the Consumer Electronics Association and CTIA: The Wireless Association -- backed by a host of computer companies and others -- sent a letter to the Federal Communications Commission Wednesday asking it to reallocate spectrum to wireless broadband. The letter was timed to the announcement by the FCC that it was requesting comment on what broadcasters were using their spectrum for currently and how they might give some of it back. But the letter was general, talking only about getting more spectrum, not where it would come from. The support by the two groups was hardly surprising. Both have backed reclaiming broadcast spectrum. And they are preaching to the choir as well. FCC Chairman Julius Genachowski and broadband advisor Blair Levin have both been banging the drum hard for more spectrum, including targeting broadcasters for their beachfront property--witness Wednesday's comment request, which suggests broadcasters could give up some real estate without harming viewers, a point broadcasters dispute.

Friday, December 4, 2009
Fisher Colloquium, Rafik B. Hariri Building
Georgetown University, Washington, DC
http://cbpp.georgetown.edu/82684.html

•What are the types of complaints that industries and government agencies face?
•How active are government agencies in the complaint process?
•Are government agencies effective in addressing/rectifying customer complaints?
•Do firms and agencies have customer complaint processes in place?
Agenda

Continental Breakfast & Registration

Welcome: John Mayo, Executive Director, Georgetown Center for Business and Public Policy

Opening Keynote: Philip K. Howard, Founder and Chair, Common Good

Panel 1: Complaint-Drivven Issues Within Workplace Regulation

•Complaint Policy at OSHA and WHD
David Weil, Professor of Economics and Everett W. Lord Distinguished Faculty Scholar, School of Management, Boston University

Libby Hendrix, Wage and Hour Division, Department of Labor

Richard Fairfax, Directorate of Enforcement, OSHA

Panel 2: Complaint-Driven Issues Within Telecommunications

•Exit, voice and loyalty in the Telecommunications Industry
•The effect of industry structure on customer complaints
John Mayo, Professor of Economics, Business and Public Policy, McDonough School of Business, Georgetown University, and Executive Director, Georgetown CBPP

Jon Minkoff, Enforcement Bureau, FCC

Robert Roche, Vice President of Research, Cellular Telephone Industry Association (CTIA)

Lunch

Lois C. Greisman, Bureau of Consumer Protection, Federal Trade Commission

Panel 3: Complaint-Driven Issues Within Airlines

•The effect of service quality and expectations on customer complaints
•Flight arrivals and departures; Lost Baggage
Silke Forbes, Assistant Professor of Economics, University of California, San Diego

Norman Strickman, Director, Aviation Consumer Protrection Division, Department of Transportation (DOT)

Robert C. Land, JetBlue Airways Corporation

Panel 4: Complaint-Driven Issues Within Biopharmaceuticals

Jeffrey Macher, Associate Professor, McDonough School of Business, Georgetown University, and Senior Policy Fellow, Georgetown CBPP

Gregg Claycamp, Office of Compliance, Center for Drug Evaluation Research, U.S. Food and Drug Administration

Jeffrey Francer, Assistant General Counsel, Pharmaceutical Research and Manufacturers Association (PhRMA)

Closing remarks: John Mayo, Georgetown University



FCC Seeks Data on Uses of Spectrum

Some have expressed concern that the United States will not have spectrum sufficient to meet the demand for wireless broadband services in the near future and have urged the Federal Communications Commission to make available more spectrum for commercial uses. In response, the FCC is reviewing various spectrum bands to understand if all or a portion of the spectrum within these bands could be repurposed for wireless broadband services. After a review of the responses to the Spectrum for Broadband Public Notice, the FCC now seeks more specific data on the use of spectrum currently licensed to broadcast television stations. This inquiry takes into account the value that the United States puts on free, over-the-air television, while also exploring market-based mechanisms for television broadcasters to contribute to the broadband effort any spectrum in excess of that which they need to meet their public interest obligations and remain financially viable. This inquiry also seeks to understand what processes and incentives could ensure continuing spectral efficiency gains for broadcasters going forward. Comments are due December 21.

Here's what the FCC wants feedback on...

A. General Approach to Spectrum Assessment

1. What factors should the Commission consider when examining and comparing the benefits of spectrum used for over-the-air television broadcasting and those of spectrum used for wireless broadband services?

2. What would be the impact to the U.S. economy if insufficient additional spectrum were made available for wireless broadband deployment, in terms of investments, jobs, consumer welfare, innovation, and other indicators of global leadership?

3. What would be the impact to the U.S. economy and public welfare if the coverage of free over-the-air broadcast television was diminished to accommodate a repacking of stations to recover spectrum?

4. How do television broadcasters use the capabilities of digital television today? Please provide information on data rate allocations to HD, SD, multicast streams, bandwidth leasing arrangements, etc. and the business rationale behind these choices.

5. How do broadcasters plan to use licensed spectrum in the future?

a. What innovations in applications, services, or business models will create synergies between broadband and broadcast services, or other new value from currently licensed spectrum?

b. How should the Commission evaluate the future economic value of over-the-air digital television and new capabilities to offer mobile TV broadcasting? How does the financial community in general view that future value?

6. Consumers are migrating away from mass-market "appointment" viewing to more fragmented and time-shifted viewing. What impact will this trend have on the television broadcasting industry? What can the Commission do to help broadcasters participate in this evolution?

7. In the Telecommunications Act of 1996 , Congress instructed the Commission to conduct an evaluation of the advanced television services program within 10 years after the date the Commission first issued licenses for such services. Subsection (1), which requires an assessment of the willingness of consumers to purchase the television receivers necessary to receive broadcasts of advanced television services may no longer be pertinent in light of the completion of the digital transition. Please comment on subsections (2) and (3) of Section 336(g) that require the Commission to conduct:

a. an assessment of alternative uses, including public safety use, of the spectrum used for advanced television broadcasts; and

b. an evaluation of the extent to which the Commission may be able to reduce the amount of spectrum assigned to advanced television broadcast licensees.

B. Potential Approaches to Increase Spectrum Availability and Efficiency

There may be opportunities for broadcasters to share 6 MHz channels in a market without significantly disrupting the free over-the-air television service that consumers enjoy today. Stations sharing channels may be able to trade capacity (in Mbps) between or among themselves. We note that the number of broadcasting stations sharing a single 6 MHz channel would affect the number and type of signals that each can broadcast. Spectrum sharing arrangements may also entail geographic consolidation, if broadcasters who previously used different transmitting sites share spectrum at a single transmitter closer to the center of densely populated areas.

1. What are the advantages of a channel-sharing approach to broadcasters' business? What are the disadvantages of this approach? What are the technical and business requirements to enable successful channel sharing?

2. What opportunities exist to free up broadcast spectrum through greater collocation of transmission facilities closer to the center of densely populated areas? There are numerous examples of broadcasters collocating facilities already. What are the financial and other benefits of collocation? What are the tradeoffs for broadcast TV stations and consumers in terms of signal coverage and local programming efforts?

3. How will video capabilities improve over time using current MPEG-2 and 8-VSB technologies? What improvements could be gained by deployment of next generation technologies over that currently achieved under the ATSC standard? What would be required for broadcasters and consumers to transition to more advanced technologies?

4. To what extent would establishing antenna and receiver standards facilitate spectral efficiency and improved reception in broadcasting? What other actions could the FCC take to enable broadcasters to make more efficient use of their spectrum?

5. What percentages of broadcast programming streams are transmitted to MVPDs by over-the-air broadcast? What percentage of MVPD subscribers receive their broadcast TV stations via an over-the-air broadcast link (either directly or through the MVPD)? What would be the costs to replace over-the-air delivery to MVPDs and consumers with other means (fiber, microwave)?

C. Broadcasting and the Public Interest

Broadcasters have historically played an important role in advancing public interests through free over-the-air broadcast TV. What are the benefits of free, over-the-air television broadcasting, in particular with respect to public awareness of emergency information, local news, political discourse, and education?

D. Market Mechanisms for Spectrum Contribution

What market-based or other incentive mechanisms should the Commission consider to enable broadcasters to choose whether or not to make any spectrum (excess or otherwise) available for reallocation to wireless broadband use?

NAB Says Broadband Does Not Have To Be At Expense of Broadcasting

The National Association of Broadcasters says there is a way to further the "worthy goal" of broadband deployment" without handicapping broadcasters' ability to survive and thrive in the digital age it has just transitioned to. "Broadband deployment to unserved areas is a worthy goal, and broadcasters believe we can help the Federal Communications Commission accomplish its mission without stifling growth opportunities of free and local TV stations and the millions of viewers that we serve," said NAB spokesman Dennis Wharton.

Public Interest Propose Significant Changes to Broadband Stimulus Programs

New America Foundation's Open Technology Initiative, together with a diverse consortium of 38 groups (including the Benton Foundation) responded to the National Telecommunications and Information Administration (NTIA) and Rural Utilities Service's (RUS) Request for Information regarding changes to the Broadband Technology Opportunities Program (BTOP) and Broadband Initiatives Program (BIP) grant programs. The groups, representing urban and rural regions, applicants and potential applicants, and policy advocates and community organizers, proposed over two-dozen recommendations to encourage comprehensive, collaborative projects, scalable middle mile deployments, and smaller, innovative projects. Among the key recommendations:

1) Make all submissions public and available online in their entirety.

2) Prioritize Middle Mile ''Comprehensive Community" projects.

3) Create a comprehensive understanding of "anchor institution" and support a diverse range of public computer centers.

4) Target workshops to specific disadvantaged populations and proactively create avenues for collaboration among applicants.

5) Establish a Tribal Priority for Tribal Entities seeking to serve their own Tribal lands. 6)Set aside $50 million for a small grants program consistent with the goals of BTOP.

WiMax operators ask for $1.6B in broadband stimulus

Of the 1130 applications submitted to the federal government for last-mile broadband stimulus funds, more than a quarter were filed by WiMax operators looking to capitalize on the program to expand wireless access and mobile broadband services to underserved areas, according to an analysis by the WiMax Forum. While many of those applications were for rural projects, several of them came from familiar names looking to expand access in the big cities. Though the number of applications from wireless providers was large, the amounts each requested on average was relatively small. Of the $14.212 billion in last-mile funds requested, the 300 WiMax applications totaled $1.6 billion, according to the Forum. The National Telecommunications and Information Administration (NTIA) and the US Department of Agriculture's RUS fund have set aside a total of $4 billion in grant funds with an additional $3.2 billion available for loans. In total the government has received applications for $28 billion in funding for all broadband stimulus projects.