Research

New report highlights AT&T's dominance in Q3 fiber expansion

A new analysis from New Street Research revealed that the telecommunications industry collectively increased fiber locations by 1.8 million in the third quarter of 2023, with “most of the increase driven by AT&T.” A broadband trends report from analyst Jonathan Chaplin highlighted that over the past year, AT&T has passed 2.2 million new consumer locations with fiber, although he wrote that pace is “slightly below expectations based on management guidance.” AT&T added 1.1 million fiber subscribers during the past year.

Remote Work Is Here to Stay

More than three years after pandemic shutdowns forced employers and employees to shift toward remote work if they could, it seems that for a portion of working Californians, remote and hybrid work is here to stay. According to the November 2023 Public Policy Institute of California Statewide Survey, 14 percent of Californians say they work remotely all of the time, 21 percent are working in a mix of some work from home and some outside the home at the workplace, and 61 percent say they are working exclusively in person at the workplace.

Measuring Global Digital Development: Facts and Figures 2023

​​​​​​​​​​​​​​Steady but uneven progress in global Internet connectivity highlights the disparities of the digital divide and is leaving people in low-income countries behind. Approximately sixty-seven percent of the world's population, or 5.4 billion people, is now online.

US Affordable Connectivity Program is Closing the Digital Divide

In the wake of the Biden Administration’s request for a $6 billion extension of the Affordable Connectivity Program (ACP), some in Congress question the program’s true impact on bringing broadband access to new users.

The Future of the Affordable Connectivity Program

A look at potential changes to the Affordable Connectivity Program (ACP) eligibility criteria based on participation in social benefits programs such as Medicaid, Supplemental Nutrition Assistance (SNAP), Supplemental Security Income (SSI) and Public Assistance Income (PAP). These potential changes would have broad impacts since the National Verifier (NV) uses program participation rather than income to confirm eligibility for over 90 percent of ACP applications.

Research and Analysis: Rural Internet Subscribers Pay More, New Data Confirms

Rural advocates have high hopes for the Broadband Equity, Access, and Deployment (BEAD) Program. While it primarily focuses on providing infrastructure to places that are “unserved” and “underserved”, there is also a requirement for states to describe how their plans to award funds will address broadband affordability. Both are important topics for rural residents. The most recent data we have show dramatic rural-urban gaps in both broadband access and adoption. It’s widely recognized that affordability plays a large role in why households remain offline.

How to Ensure Community Perspectives are Represented in Digital Equity Program Evaluations

How can participatory action research be used to develop a theory of change and an evaluation framework to benefit the digital equity field? In Developing a Digital Equity Theory of Change with Tech Goes Home, our research team discovered several findings that we believe can be useful for the U.S.

Internet use does not appear to harm mental health, study finds

A study of more than 2 million people’s internet use found no “smoking gun” for widespread harm to mental health from online activities such as browsing social media and gaming, despite widely claimed concerns that mobile apps can cause depression and anxiety. Researchers at the Oxford Internet Institute, who said their study was the largest of its kind, said they found no evidence to support “popular ideas that certain groups are more at risk” from the technology.

Online Nation 2023 Report

This research examines how people in the UK are spending their time online.

Frontier leads in customer loyalty among fiber providers

Frontier Communications boasts a higher Net Promoter Score (NPS) for its fiber product compared to competitors like AT&T, Verizon and Lumen, according to New Street Research’s broadband trends report. An NPS measures the loyalty of a company’s customer base from a scale of -100 to 100.

A Plan for Connecting New Jersey

The New Jersey Office of Broadband Connectivity (OBC) is spearheading the state's effort to implement New Jersey’s vision for digital equity. OBC recently released a draft Digital Equity Plan titled Connecting New Jersey. The plan offers a view of the state’s needs, resources, vision, and ambition regarding digital equity. OBC is seeking feedback through November 30, 2023.

Network slicing and net neutrality

Whether network slicing complies with the net neutrality rules currently in force in Europe and previously applicable in the U.S. presents a key issue in the deployment of 5G. In many ways, both regimes frame the issues in a similar manner, with the exceptions for reasonable traffic management and specialised services likely to play the most important roles.

Promotion of high-capacity broadband in the face of increasing global stress

Geopolitical tensions have compounded supply chain disruptions that were already visible during the pandemic in ways that make achievement of ubiquitous broadband even more difficult and potentially more expensive than in the past. Promotion of broadband deploymentadoption and use are all important for both fixed and mobile broadband; however, different policy levers are needed in each case, on both the supply and demand sides. The market will not always deliver complete solutions.

We No Longer Need a Big Carrier’s Wireless Plan. Discount Ones Are the Way.

With plans ranging from $60 to $200 a month for individuals and families, the price of a cellphone is soon eclipsed by the recurring service bills. What if I told you that it no longer had to be this way? Your phone bill could shrink to as little as $25 a month if you picked a wireless plan from a lesser-known service provider known as a discount carrier. The cheaper plans, based on my tests, offer sufficiently fast internet speeds and reliable phone service.

Online Anger: Which Broadband Brands Get Customers the Most Riled Up?

The electronics/technology sector ranks second on a list of industries that elicit the most emotional language among online commenters, according to an analysis of online reviews from Trustpilot conducted by online learning provider Preply. The electronics/technology sector was outranked only by the travel/vacation sector.

Achieving a Digitally Inclusive Ohio

In August 2023, Ohio released a draft Digital Opportunity Plan to the public for feedback. The plan, developed by BroadbandOhio, seeks to address the issues beyond connectivity—affordability, access to devices, and digital skills—that affect Ohioans' access to high-speed internet.

Developing a conceptual framework for digital platform literacy

This paper introduces the innovative concept of platform literacy, specifically within the context of digital platforms. In today's digital economy, where digital platforms are essential tools in people's lives and form the core of the digital ecosystem, the ability to effectively utilize these platforms is becoming crucial. This study systematically examines the existing literature on digital platforms and digital literacy to establish a conceptual foundation for assessing an individual's platform literacy.

The High Cost if Connectivity Has a Disparate Impact on Public School Students

Access to an equal educational experience is a legal right in the U.S. With the overwhelming dependence of technology in today’s educational system, internet access should also be the legal right of every student.

Envisioning a Connected, Interconnected Alabama

The Alabama Digital Expansion Division of the Alabama Department of Economic and Community Affairs (ADECA) has released a draft of the state's Digital Opportunity Plan, which details Alabama's vision of a connected, interconnected future.

Over Half of America Now Has Access To Fiber

Tracking fiber penetration across the U.S. broadband market provides valuable insights into technological adoption and accessibility. This study is our attempt to solve this issue. Key Findings:

Here's How the Infrastructure Investment and Jobs Act is Delivering Broadband in Your State

The Infrastructure Investment and Jobs Act is, in part, a $65 billion investment in closing the digital divide. To mark the law's second anniversary of the Infrastructure Investment and Jobs Act, the White House released state-by-state fact sheets with information about how funding from the law is helping to deploy broadband networks where they haven't reached before while also connecting and keeping connected low-income households around the country.

House Communications Subcommittee Witnesses Disagree on AI for Broadband Maps

Experts disagreed on the potential for artificial intelligence to aid broadband mapping efforts at a House Communications and Technology Subcommittee hearing. Courtney Lang, a vice president at tech industry trade group ITI, said AI could be used to improve the quality of current broadband maps. A machine learning model could do that by using past data to identify buildings that are likely to be accurately marked as having adequate broadband, according to Lang. But Nicol Turner Lee, director of the Brookings Institution’s Center for Technology Innovation, urged caution.

Minnesota Releases Draft BEAD Plans

Minnesota's Office of Broadband Development announced the public comment period for the State's Draft Broadband Equity, Access and Deployment (BEAD) program, Initial Proposal (Volumes I and II) for the National Telecommunications and Information Administration (NTIA). Public comments on the BEAD Initial Proposal Volume 1 & 2 can be submitted online by completing this form. All comments must be received by 4:00 p.m. CDT, Tuesday, December 12, 2023.

Comment Period Open for Maryland's Digital Equity Plan

From November 1 to December 2, 2023, all Maryland residents are encouraged and invited to read the State’s draft Digital Equity Plan​ to share their feedback and recommendations. Maryland’s Digital Equity Plan will serve as the state roadmap to achieve digital equity over the next five years. The Office of Statewide Broadband will incorporate feedback received from the public during the open comment period, and will publish the final plan afterwards.