Individuals with a Language Barrier

Three years since the National Digital Inclusion Alliance (NDIA) first introduced the “digital navigator” model. The first NDIA Digital Navigator Working Group met in April 2020 and worked quickly, with the pandemic and lockdown fueling the urgency to solve digital inequities.

The Benton Institute for Broadband & Society hosted an "Ask Me Anything" webinar on our Affordable Connectivity Program (ACP) Enrollment Performance Tool. During the webinar, Revati Prasad, Benton Institute Director of Research and Fellowships, John Horrigan, Benton Senior Fellow and developer of the ACP Tool, and Elena Saltzman, Civic Nation's Director of Campaigns, talked about program performance, how to best focus ACP outreach and enrollment efforts, and fielded questions by those in the virtual room.

The recommendations in this report focus on the Federal Communications Commission's Community Equity and Diversity Council's mission of “advancing equity in the provision of access to digital communication services and products for all people of the United States, without discrimination on the basis of race, color, religion, national origin, location, sex or disability.

The National Telecommunications and Information Administration (NTIA) will regularly post Digital Equity plans on this website. If you’re unsure about when your state’s digital equity plan will be available for public comment, we recommend bookmarking the link and checking it frequently. The public comment period is a mandatory step in the State Digital Equity Plan process that solicits a public response and comments on the draft plan. To know when to expect your

The Montana Broadband Office's Digital Opportunity Plan will guide the state’s efforts to narrow the digital divide and provide all Montanans with affordable high-speed broadband, adequate access to devices, and the digital skills necessary to access the internet and its many services. The state's plan serves as a guide to Montana's work toward universal broadband.

Utah continues working to close the state's digital divide. On June 20, 2023, the Utah Broadband Center released its draft State Digital Equity Plan in conjunction with its Digital Connectivity Plan. Both plans will help guide the allocation of federal funding to the state for broadband access and adoption expansion over the next five years. Here, we take a look at Utah's digital equity plan.

A partnership between Common Sense Media, Arizona State University (ASU), and the Digital Equity Institute is working to increase awareness of and enroll eligible households in the Federal Communications Commission’s (FCC) Affordable Connectivity Program (ACP). Through a multipoint marketing campaign targeted to low-income communities with high eligibility for the federal broadband subsidy program, Common Sense Media is directing Phoenix residents toward the ASU Experience Center, a call center with more than 100 phone specialists.

The Utah Broadband Center (UBC), part of the Governor’s Office of Economic Opportunity, asks for public feedback on the drafts of the Utah Digital Connectivity Plan and Digital Equity Plan. Comments can be submitted online through July 6, 2023. The Utah Digital Connectivity Plan and Digital Equity Plan highlight Utah’s vision, goals, objectives, and strategies to help get all Utahns connected to affordable high-speed broadband internet and access to the tools and resources needed to succeed in the digital world.

Powered by a contribution from AT&T, the Public Library Association (PLA) has selected more than 200 public libraries across 45 states to host digital literacy and Affordable Connectivity Program (ACP) workshops.

This month, the Maine Connectivity Authority (MCA) released the state's draft Broadband Action Plan, which provides a roadmap for Maine's progress toward digital equity moving forward. The plan envisions a Maine where everyone, especially those traditionally underserved and facing more barriers to being connected, can take full advantage of the economic, educational, health, civic, social and other benefits that reliable, affordable, high-speed broadband can provide.