Emergency Communications

Each year, approximately 240 million 9-1-1 calls are answered by the calm, reassuring, and professional voices of our Nations public safety communicators. These emergency dispatchers stand ready to respond to crisis, ensuring their fellow citizens receive the life-saving assistance they need. On National 9-1-1 Telecommunicators Day, we honor the invaluable contributions made by the dedicated men and women in emergency call centers throughout our great country.

Today let’s celebrate the history of Hayleyville (AL)—and the present of 9-1-1 by bestowing honors on some dynamic individuals and organizations: Tamika Greer, Roger Marshall, Cheryl Kagan and the 9-1-1 programs from Monmouth County (NJ); Orange County (FL); and the District of Columbia. They deserve our righteous praise and deepest gratitude.  But I believe we celebrate 9-1-1 best by securing its future. I think that means three things:

[Commentary] Even as an estimated 240 million 911 calls continue to be placed annually, the systems that service them have grown obsolete, unable to handle photos, video, downloads, precise geo-locating and even, in most places, simple text messages. That’s a threat not just to public safety but also to national security. Worryingly, no one seems quite sure how to pay for a modernization to what’s known as Next Generation 911 (“NG911” in industry parlance), whose cost could exceed $20 billion.

[Commentary] On our individual phone bills a line item is typically included for 9-1-1 service. It’s a relatively small fee that states and localities charge to support emergency calling services. But too many states are stealing these funds and using them for other purposes, like filling budget gaps, purchasing vehicles, or worse.  It’s time for 9-1-1 fee diversion to stop.

US Secretary of Commerce Wilbur Ross announced the appointment of four members to serve on the Board of the FirstNet Responder Network Authority. The appointees are leading experts in the fields of public safety, wireless broadband technology, and network engineering. The Board will oversee the activities of FirstNet to ensure that AT&T develops, builds, and operates a nationwide broadband network that will best equip first responders to save lives and protect US communities. Secretary Ross appointed the following three individuals to the FirstNet Board for three-year terms:

A Puerto Rican journalists’ organization is suing the island’s Demographic Registry over what it says are under-reported death counts following Hurricane Maria. The Center for Investigative Journalism (CPI) filed the suit Feb 7, arguing that the registry did not provide statistical updates on the death count after the hurricane. The suit cites a right to “public information and high public interest for Puerto Rico."

Following the false emergency alert that went out across Hawai‘i on January 13 and caused widespread panic, Sens Brian Schatz (D-HI), Kamala Harris (D-CA), and Cory Gardner (R-CO) introduced the Authenticating Local Emergencies and Real Threats (ALERT) Act, legislation that would improve the emergency alert system and give the federal government the sole responsibility of alerting the public of a missile threat, prohibiting state and local governments from doing so.  The Schatz-Harris-Gardner legislation would strengthen the way states and local governments use the Integrated Public Alert a

The US Senate unanimously approved “Kari’s Law” (HR 582), legislation that will require multi-line telephone systems to allow direct-dialing of 911 services. The legislation now goes to the House, and if approved it will be going to the White House for President Donald Trump’s signature or veto.

HR 582 passed the Senate with one amendment attached, that the law will apply, “to a multi-line telephone system that is manufactured, imported, offered for first sale or lease, first sold or leased, or installed after the date that is 2 years after the date of the enactment of this Act.”

[Commentary] Rural America now has an opportunity to work with, and add to, the Nationwide Public Safety Broadband Network, FirstNet.  A recent study in Arizona showed a number of businesses would relocate to rural areas with sufficient workforces if the areas weren’t lacking broadband coverage. It has also been reported by Connect America, a group under the direction of the federal government, that areas that deploy broadband services are more likely to keep businesses already located in their area.

[Commentary] The ability to speak and be heard is a basic human right. And the ability to communicate during a disaster is a life-and-death issue. But both are often denied to people of color. This has been the case in Puerto Rico.