Digital Content

Information that is published or distributed in a digital form, including text, data, sound recordings, photographs and images, motion pictures, and software.

New Initiative Aims to Close San Antonio's Digital Divide

The San Antonio (TX) Food Bank has teamed up with the San Antonio Public Library, nonprofit Feeding Texas and internet service provider (ISP) Google Fiber to spearhead "Get Connected!," an effort to bolster digital literacy rates. The partners are distributing free refurbished laptops, holding monthly dual-language classes on basic computer skills and raising awareness of internet assistance programs. Such programs offer free or discounted internet access to low-income families.

Americans want government action on tech

As technology's role in American life increases, people on both sides of today's political divide have grown wary of its influence. A majority of respondents to a survey by Axios and the Illinois Institute of Technology expressed concern about the use of artificial intelligence, the reach of algorithms, the state of their online privacy, the size of tech firms and dependence on smartphones. Three-quarters of those polled said tech companies are too big (80 percent of liberals and 83 percent of conservatives).

Charter's Digital Platforms Chief Discusses the Company's Digital Strategy and Spectrum TV App

As executive VP of digital platforms at Charter Communications, Jodi Robinson is the go-to digital chieftain at the cable company, leading its video product management, customer self-service platforms, internal design agency and its data platforms organization. A graduate of Stanford University, Robinson joined Charter in 2014 as senior Vice President. She has led its digital platforms organization since 2019 and its user experience design and development organization since joining the company.

Six months with Chair Lina Khan's Federal Trade Commission

Lina Khan's first six months leading the Federal Trade Commission has shown she's either shaken up a sleepy bureaucracy or pushed long-standing norms too far, depending on who you ask. As President Biden's first year ends, many are watching Khan's FTC to see whether it really can fundamentally change how the US regulates big companies and how tech should treat consumers.

How to save our social media by treating it like a city

Being on social media can feel a bit like living in a new kind of city. My job used to be to protect the city. I was a member of the Facebook Civic Integrity team. My coworkers and I researched and fixed integrity problems—abuses of the platform to spread hoaxes, hate speech, harassment, calls to violence, and so on. Over time, we became experts, thanks to all the people, hours, and data thrown at the problem. As in any community of experts, we all had at least slightly different ways of looking at the problem. For my part, I started to think like an urban planner.

A New Chapter for the Interactive Advertising Bureau

The Interactive Advertising Bureau (IAB), a massive trade group that represents companies on all sides of the digital ads ecosystem, is about to get a whole lot more involved in tech policy discussions on Capitol Hill. IAB has tapped Lartease Tiffith, an Amazon public policy executive and former aide to Vice President Kamala Harris, to lead its policy shop. And Tiffith plans to make the group’s presence known.

EU justice chief Didier Reynders meets with US officials to pitch new consumer safety dialogue

European Union justice chief Didier Reynders is making the rounds in Washington (DC), meeting with top Biden officials to discuss ways to improve consumer protections online. He’s sitting down with Federal Trade Commission Chair Lina Khan, Consumer Financial Protection Bureau director (and recently departed FTC commissioner) Rohit Chopra and Consumer Product Safety Commission Chair Alex Hoehn-Saric. Reynders wants to work with the US consumer protection agency leaders to better protect consumer finance and product safety online.

European Parliament Passes Digital Markets Act

The European Parliament passed the Digital Markets Act to ensure a level playing field for all digital companies, regardless of their size. The regulations will lay down clear rules for big platforms - a list of “dos” and “don’ts” - which aim to stop them from imposing unfair conditions on businesses and consumers. Such practices include ranking services and products offered by the gatekeeper itself higher than similar services or products offered by third parties on the gatekeeper's platform or not giving users the possibility of uninstalling any preinstalled software or app.

New Mexico AG Announces Landmark Settlements with Google Over Children’s Online Privacy

New Mexico Attorney General Hector Balderas announced that his Consumer & Environmental Protection Division has resolved two federal court cases filed against Google. Both cases concern allegations made by Balderas against the company under the federal Children’s Online Privacy Protection Act, or COPPA, as well as under state consumer protection laws. The centerpiece of these settlements is the creation and funding of the Google New Mexico Kids Initiative.

Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government

President Joe Biden directs that Government leaders account for the experiences of the public in seeking Government services. The Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people’s lives and the delivery of Government services. The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives – like turning 65, having a child, or applying for a small business loan.