Civic Engagement

A Q&A with BuzzFeed data editor Jeremy Singer-Vine, who published a story recently regarding the fake comments on the Federal Communications Commission's online net neutrality debate. 

The 2020 US Census will be the nation’s first high-tech count, with residents encouraged to primarily respond online. While this has the potential to foster a more efficient Census, advocates and officials say many hard-to-count populations are not comfortable using computers. Or lack access to high-speed Internet at home. Or have cybersecurity concerns. Or don’t know how to find and fill out the Census online.

The Permanent Subcommittee on Investigations chaired by Sen Rob Portman (R-OH) held a hearing the same day it released a bipartisan report that shows regular misuse of the systems that 14 federal agencies use to collect comments from the public on proposed rules. Agency officials told lawmakers they are exploring modern technologies like CAPTCHA and reCAPTCHA (which prompt humans to prove that they are humans) and developing new approaches to reform Americans’ ability to leave digital feedback—and trust that their comments are seen and voices are heard—using federal comment platforms.

After the Federal Communications Commission received nearly 24 million comments in the course of just one rulemaking proceeding in 2017 and its website crashed due to the volume of comments submitted simultaneously, the Permanent Subcommittee on Investigations initiated a review of federal commenting systems to understand their flaws and develop recommendations to improve them. The Subcommittee  found:

Public comment processes are supposed to promote government of the people, by the people and for the people. So what happens when the people aren’t who they say they are? BuzzFeed reports that political operatives are engaging in campaigns of impersonation to co-opt opportunities for everyday Americans to tell officials and lawmakers what they think of pending policies.

Three media justice advocates stressed the importance of retelling stories—and telling them accurately—at the 37^th Annual Everett C. Parker Ethics in Telecommunications Lecture and Awards Breakfast today in Washington, DC, sponsored by the United Church of Christ’s media justice ministry, the Office of Communication, Inc. Three media justice advocates stressed the importance of retelling stories—and telling them accurately—at the 37^th Annual Everett C.

It is clear that the online comment system at the Federal Communications Commission, and very likely other public agencies, is easily exploitable and likely broken to the point that it’s causing more harm than good. Though it may seem like an arcane issue, it’s a big problem. When it comes to crafting new federal policies, the notice and comment process might be the only direct way a member of the public can have a voice in federal decision-making. Regulators are legally required to consider opinions shared by Americans.

Monitoring social media feeds is a common practice for major brands and companies trying to keep up with consumer sentiment and tastes. City governments are now tapping into those data streams to keep tabs on residents' chatter and complaints about what's happening around town.  Social media creates a wide-ranging sensor network of sorts that helps cities direct resources to what residents actually care about.

Members of Congress asked the Government Accountability Office to review issues related to identity information associated with public comments on proposed rulemakings.

Back in Nov 2018, as the web was turning 30, it's creator, Tim Berners-Lee, announced that he wanted people to help him put together a "contract for the web" that would help strengthen and protect it for generations to come.