Los Angeles Times

Steve Schklair wonders why he’s being muscled by cable giant Spectrum. “It’s been years since I’ve even been a subscriber,” he said. Nevertheless, Schklair received a strange letter from Spectrum saying that “as a one-time courtesy,” the company will cancel the debt it claims he owes and stop reporting him as a deadbeat to credit agencies — if he agrees to resume cable service. A Spectrum spokesperson confirmed the letter’s authenticity and called it “an opportunity to reconnect” with the cable company. All subscription-based businesses work hard to retain and renew customer relationships.

The COVID-19 pandemic highlighted just how important it is to have a broadband internet connection at home — for remote school or work, virtual doctor’s exams and meetings and many other pursuits. But broadband can be costly, so the federal government offered new subsidies to help low-income households afford a high-speed line and a device with which to use it. Dozens of internet service providers all across California have signed up for the Emergency Broadband Benefit (EBB) program, which covers up to $50 of the monthly cost of an internet connection (or up to $75 on Tribal lands).