Center for Rural Pennsylvania

This report details the experiences of rural first responders in Pennsylvania working with information communication technologies (ICTs) and digital networks. Through a series of focus groups and interviews with law enforcement officers, firefighters, emergency medical service providers, and 911 center representatives, along with county officials and other local stakeholders, we explore the challenges and opportunities brought by digital communication technologies for the work of rural first responders.

This year-long research project surveyed rural and urban Pennsylvanians about their willingness to pay for high-speed broadband service. It provides a unique first look into factors that continue to create substantial barriers to closing the digital divide. The researchers surveyed 1,446 Pennsylvania residents in May and June 2020. They used a hybrid telephone/SMS (short message service, or “text messaging”) survey that asked respondents about the type of internet technology available to them, broadband pricing, and willingness to pay for 25 Megabits per second (Mbps) broadband.