Top 10 Satisfying E-Gov Services

Agency websites have adjusted well over the past year to new leadership, showing a significant increase in satisfaction between the first quarter of 2009 and 2010, according to the latest quarterly report from the American Customer Satisfaction Index. Satisfaction with online services reached 75.1 on the index's 100-point scale, a 2 percent year-over-year increase, which reflects President Obama's push for using new technologies to interact with the public and a longstanding commitment by federal employees to improve websites, according to the report published on April 27. Satisfaction slipped half a point during the first quarter of the new administration, likely a result of too-high expectations for the first Internet president and employees' reluctance to change sites without new instructions.