Remarks Of Chairman Pai At FCC Workshop On Improving Situational Awareness During 911 Outages

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Here at the Federal Communications Commission, the 16th anniversary of the September 11 attacks reminds us that we must do all that we can to improve emergency communications. As it happens, September is also National Preparedness Month. So there’s no better time to recognize that effective communications can be the difference between life and death—whether emergency personnel are responding to a terrorist attack, hurricane, earthquake, flood, or tornado....

But despite the value of social media in times of disaster, our experience with Hurricane Harvey also underscores the importance of not confusing social media as a substitute for calling 911. During the disaster, for example, some public safety entities warned that social media was not the best means of communicating emergency rescue requests. All of this points to the need for best practices about how to communicate effectively both about 911 outages and during 911 outages.


Remarks Of Chairman Pai At FCC Workshop On Improving Situational Awareness During 911 Outages