Government launches login.gov to simplify access to public services

[Commentary] In early April, the US Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable citizens to access public services across agencies with the same username and password. Login.gov is currently in action at the US Department of Homeland Security’s Customs and Border Protection (CBP), where Tom Mills is driving transformation of CBP customer experiences. Right now, it’s being used for the CBP Jobs App, which allows candidates to see the status of their progress as they’re moving through the recruitment and hiring pipeline. Logging into this system was previously so cumbersome that some candidates dropped out. We designed login.gov to transform the way people interact with the federal government online, and plan to roll it out gradually in 2017.
[Joel Minton, a member of the US Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at US Customs and Border Protection.]