The Fire Island Voice Link Solution

Recently, there has been some opining regarding Verizon New York and New Jersey’s deployment of Verizon Voice Link services to Fire Island and parts of New Jersey, where our communications network suffered devastating damage.

In addition to unlimited nationwide calling, Verizon Voice Link also offers key features like Call Waiting, Call Forwarding (includes no answer/busy transfer), 3-Way Calling, Voice Mail (*86), 411, Caller ID (with Return Call *69), and Caller ID Block. More importantly Verizon Voice Link offers the same E911 capabilities as traditional wireline service. All of this is offered at a price no higher than what customers were paying for their wireline service. Sandy was a terrible tragedy. Our managers and technicians worked tirelessly and expeditiously to ensure that we restored communications capabilities to our customers in a timely and efficient manner. We will continue our efforts to provide all of our customers with superior service and the best technologies. To be clear, since the immediate aftermath of the storm, Verizon has communicated regularly with its customers, as well as local, state and federal policymakers regarding our restoration plans. We have attended many civic meetings and have installed Verizon Voice Link demonstration units for customers to try. Our decision to deploy this innovative solution has been well communicated both through these meetings as well as in the media. In addition, as part of our ongoing communications with the Federal Communications Commission, we have been working with the FCC for some time on filing the appropriate discontinuance filings and other notices for the affected services.