FCC Takes Further Steps To Ensure Compliance With Rules Protecting Lifeline Program Against Waste, Fraud and Abuse

The Federal Communications Commission took further steps to ensure that providers participating in the Lifeline program follow rules that protect the program against waste, fraud and abuse. Lifeline provides a discount on phone service for eligible low-income consumers.

In an Enforcement Advisory, the Enforcement Bureau reminded providers that they are responsible for the conduct of their agents or representatives marketing the service. The Bureau is concerned that some providers are not taking steps to make certain that their agents follow Lifeline rules, and is investigating possible misconduct on the part of these providers as well as their agents. The Advisory also reminds providers that it is unlawful to sell or transfer Lifeline service to anyone else. In addition, the Wireline Competition Bureau emphasized that providers must verify eligibility of a new subscriber before initiating service. Despite the directives provided in the Lifeline Reform Order, some ETCs may be activating phones for consumers prior to fully verifying their eligibility.