FCC Pledges Openness – Just Don’t Ask to See Complaints

Shortly after Ajit Pai was named chair of the Federal Communications Commission in February, he said he wanted the agency to be “as open and accessible as possible to the American people." Six months on, the agency is falling short of Pai’s lofty goal in some key areas.

Critics are especially concerned about the FCC’s handling of complaints from the public about internet providers and the causes of a May 7 outage of the public-comments section of the agency’s website. "Chairman Pai promised to make the FCC more transparent, but the early returns aren't looking good," said Sen Ron Wyden (D-OR). "The FCC seems more concerned with helping Big Cable than living up to his promise." Many complaints about a lack of transparency at the FCC relate to the commission’s plan to reverse some of its net-neutrality rules, which prohibit internet providers from favoring some forms of traffic over others. The FCC’s proceeding failed to mention that the agency has received more than 47,000 informal complaints about alleged net-neutrality violations since the rules took effect in 2015.