FCC flooded with net neutrality complaints

Roughly 2,000 complaints about Internet Service Providers have been sent to the Federal Communications Commission by consumers under the FCC’s new network neutrality rules. Consumers filed the complaints through the FCC’s website and selected a menu item labeled “Open Internet/Net Neutrality.” The complaints differ from the formal filings and comments that already appear in the FCC’s public database. The FCC’s Consumer and Governmental Affairs Bureau reportedly reviews the complaints before sending them to the Internet providers. Companies have 30 days to respond to customers and the commission. Complaints can also lead to action from the agency’s powerful Enforcement Bureau.

Consumers showed a frustration with various aspects of their Internet service. Many said that their speeds were being capped, with providers sometimes slowing their speeds or charging them once they used a certain amount of data. “It always seems to cap at 30 which is completely unacceptable,” said one customer in Colorado. “It's frustrating how Comcast thinks they can get away with this. I won't even go into detail about how slow our Internet was before we upgraded. All I'll say is that it was far slower than what we were paying for.”