Comcast’s New Data Caps Are Drawing an Astonishing Amount of Hate

[Commentary] For months, Comcast has stuck to its guns by trying to maintain the idea that its data cap plans aren’t data caps, and that they’re fair because very few customers wind up paying extra money. As for the subscribers who do get hit with extra fees for going over their allotted monthly data threshold -- remember, not a cap! -- well, the idea is that the extra charges are fair because those folks are such heavy users.

Based on the number of complaints aired to the Federal Communications Commission about Comcast’s new internet pricing scheme, however, it’s clear that consumers feel the new plans are anything but fair. The website Cut Cable Today just reported that it filed a FOIA (Freedom of Information Act) request and found out that the FCC has received more than 13,000 complaints about Comcast’s practice of charging customers extra if they go above a certain monthly data allotment. Bearing in mind that this new kind of Comcast Internet pricing is only being testing in select markets, and that it hasn’t been around long in any of the markets, the sheer volume of complaints is staggering.