Cellphone Service Down For Thousands, But Regulators May Never Know Why

Tens of thousands of people in the southeastern US went without cellphone service Aug 4 for about five hours. For some, that even meant they couldn't call 911. The outage hit parts of Kentucky, Tennessee, Alabama and Georgia. It's not exactly clear what caused the incident. State officials say years of deregulation have made it nearly impossible for authorities to find out details from telecommunication companies. State regulators say they have no way of knowing if the problem stemmed from neglect of the infrastructure, an accident, or sabotage. What is known comes from statements made by the major phone carriers -- Verizon, T-Mobile, Sprint and AT&T. All of the carriers say the problem started at a part of the infrastructure that's buried in the ground, and is owned and operated by AT&T.

Derek Turner, with the nonprofit watchdog group Free Press, says most cellphone providers still have to rely on some older networks. "What a lot of people don't realize is that a cell tower connects your calls to a wire and usually that wire is owned by the legacy monopoly phone company," he says. Tim Schwartz, a spokesman for the Tennessee Regulatory Authority, said, "My understanding is that it was a router issue." "It just failed to work and so they just had to replace it." And it is likely these agencies will never be able to tell us more than the phone companies choose to reveal. According to Schwartz, "the wireline and wireless service in particular is market-regulated here in Tennessee. So the TRA, the Utility Commission, does not have jurisdiction over these issues." Turner of the Free Press says that the telecommunication companies have been lobbying for years to get rid of the federal and state regulations that once covered telephone service. "They've tried to sell policy makers on this idea that once we switch over to all IP based communications that there won't be any need for ongoing regulatory oversight," says Turner.