ASC3 Launches Services Call Center Providing Workforce Development Opportunities for Digital Literacy Program Participants

Ashbury Senior Computer Community Center (ACS3), a nonprofit inter-generational technology learning center in the heart of Cleveland (OH) helps those still living on the other side of the digital divide keep up. More than half of the participants in Ashbury’s programs have an annual household income below $15,000 with few options available to them to learn technology and get access to the internet on their own. Mobile Citizen’s partnership and much-needed affordable internet has been a key component in Ashbury’s ability to offer this new and innovative Services Call Center program.

Ashbury, together with Connect Your Community (CYC), recently launched a Services Call Center offering nonprofit customers basic services such as research design, survey creation, survey programming, survey administration, data analysis, data cleaning, data entry, focus group hosting, focus group moderation, evaluation and report writing. It doubles as a valuable workforce development opportunity for their 6,000 digital literacy program participants as call center associates are required to have to have digital literacy and other technology skills to be able to participate in the program.