FCC's Consumer Advisory Committee (Sept '12)

Consumer Advisory Committee

Federal Communications Commission
Friday, September 21, 2012
2:00 P.M. to 4:00 P.M.

At its September 21, 2012 meeting, it is expected that the Committee will consider one recommendation from its Broadband Working Group regarding broadband adoption; two recommendations from the Committee’s Consumer Empowerment Group regarding text spamming and third party wireless shutdowns; two recommendations from the Universal Service Working Group regarding Lifeline outreach and affordable calling from prisons; and one recommendation from the Consumer Complaints Task Force regarding the Commission’s telephone IVR and web complaint systems. The Committee may also consider other recommendations from its working groups, and may also receive briefings from FCC staff and outside speakers on matters of interest to the Committee. A limited amount of time will be available on the agenda for questions and comments from the public.


2:00 p.m. Welcome & Call to Order
Debra Berlyn, CAC Chairperson

2:05 – 2:10 p.m. Roll Call of Members
Scott Marshall, CAC DFO

2:10 - 2:20 p.m. Recommendation Broadband Working Group – Broadband Adoption
Chris Baker & Mark Defalco, Co-chairpersons

2:20 - 2:40 p.m. Recommendations Universal Service Working Group – Outreach Lifeline Program; Affordable Calling for Incarcerated Individuals and Families
Cecilia Garcia, Chairperson

2:40 – 2:50 p.m. Recommendation Consumer Empowerment Working Group – Text Spamming
Shirley Rooker and Ed Barthome, Co-chairpersons

2:50 – 3:25 p.m. Recommendation Consumer Complaints Task Force – Web complaint and Telephone IVR Systems
Debra Berlyn & John Breyault, Co-chairpersons

3:25 - 3:35 p.m. Acceptance of Web Complaints & IVR Recommendation
William Freedman, Deputy Chief Consumer and Governmental Affairs Bureau

3:35 - 3:55 p.m. Disability Complaints Processing
Gregory Hlibok Chief, & Susan Kimmel, Deputy Chief, Disability Rights Office

3:55 - 4:00 p.m. Comments from the Public & Next Meeting

4:00 p.m. Adjournment